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in Sacramento, CA

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About this job

DISH supports more than 150 DISH Network Service (DNS) offices that deliver DISH products and services to customers across the country. The DNS organization encompasses thousands of talented and dedicated employees who serve in roles including Technicians, Resource Planners, Analysts, Training and Quality Assurance Reps and Management to deliver the industry’s best products and services.

A successful Installation Manager will have:

  • Bachelor's degree from four-year college or university, or 4 years of relevant experience, or 2 years equivalent experience and 2 years of relevant experience including 1 year of supervisory experience. 
  • Ability to effectively respond to and interact with staff at all levels of the organization
  • Excellent presentation/facilitation, organizational, analytical, interpersonal and written/oral communication skills 
  • Flexible, innovative and the ability to manage staff, responsibilities and priorities in a fast paced, growth-oriented and time-critical environment 
  • Occasional travel may be required

The Installation Manager is responsible for all installation operations, repair, and service related issues for a specific office.  This person will ensure a high level of profitability, overall customer service/satisfaction, adequate staffing levels, training, and internal/external growth, in order to achieve company goals. Other responsibilities include:

  • Responsible for achieving installation goals specific to their location
  • Provides overall direction of Satellite Technician Managers in support of departmental objectives
  • Oversees hiring, training and recruiting needs for the installation staff
  • Schedules and works with high profile VIP accounts daily
  • Reviews performance; addressing escalated issues and resolving problems
  • Assists General Manager with P&L responsibilities for the office