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Hours Part-time, Full-time
Location 5501 W National Ave
Milwaukee, Wisconsin

About this job

The newly renovated Best Western Milwaukee West is looking for friendly and outgoing individuals to join our team as a Guest Service Agent. Individuals who are always smiling and love talking with people about anything and everything are strongly encouraged to apply. Experience is not required but is preferred and a clean driving record is also a plus to assist when needed drive the shuttle. We will be for both a Full Time position and a Part Time position. In order to be considered for this position you must have open availability for both first (6a-2p) and second (2p-10p) shifts.

Preference will be given to those with more open availability.

Interested individuals can apply through this ad with their resume.

Front Desk Agent Job Duties and Responsibilities

  • Greet guests with a welcoming smile and friendly demeanor
  • Perform all guest check-in and check-out procedures
  • Obtain or confirm guest information, assign rooms, activate and distribute keys, etc.
  • Collect payment for room charges and other fees
  • Answer phones and direct calls to appropriate personnel
  • Check and send emails
  • Make and confirm reservations
  • Maintain a clean and tidy work space at all times
  • Inform guests of hotel amenities and offerings
  • Be informed and up-to-date on all types of room accommodation and availability
  • Communicate with housekeeping, room service and security staff as necessary
  • Provide local information on restaurants, special sites, activities, etc.
  • Resolve customer complaints and problems calmly and effectively
  • Notify management of any serious issues that you cannot resolve
  • Take and deliver messages for guests
  • Store luggage and valuables as needed
  • Assist with and book tours and activities for guests
  • Maintain a friendly, personable disposition
  • Perform various clerical tasks as needed (sorting mail, paper filing, etc.)

Front Desk Agent Requirements and Qualifications

  • High school diploma or GED equivalent preferred
  • Previous experience in customer service and/or hospitality industry preferred
  • Experience using hotel booking software a plus
  • Computer literate and proficient using Microsoft Suite
  • Personable and outgoing when dealing with guests
  • Professional phone demeanor
  • Excellent customer service skills
  • Ability to maintain calm, polite, and patient in stressful situations
  • Organized and detail-oriented
  • Ability to connect with guests and consistently give them a positive customer experience

Individuals can apply via this ad or in person at the Front Desk of the Best Western Milwaukee West located at 5501 W National Ave Milwaukee WI 53214.

The first step in our hiring process is completing a short pre-screening online. We will send an email invite to those we are interested in learning more about. Upon reviewing those results we will then send an interview invite where you can schedule your interview online through calendly.