Director, IntelligentHome User Experience - Full-time

The Time Warner Cable Corporate office currently seeks a Director of User Experience for the IntelligentHome Department. Below please find a brief description of the essential duties and responsibilities required to function successfully in this position.

Essential Job Functions:

• Establishes and drives overall strategy of the user experience and develops functional requirements for new products and enhancements across IntelligentHome platforms.
• Manages relationships with key internal stakeholders and partner solution providers to drive principles of the IH Product vision into the user experience. Including but not limited to delivery of consistent industrial design (CPE) and user interface designs (Digital).
• Conducts periodic audits aligned with various software updates and enhancements to ensure a consistent and high quality user experience.
• Defines success criteria and prioritizes an efficient roadmap that balances short-term and longer-term experiences and focuses appropriately on the highest value opportunities that thrill and empower users.

Job Requirements:

• Bachelors or Master’s degree in Human-Computer Interaction, Information Design or a related field.
• 5-7 years’ experience. Strong managerial skills, with a track record of hiring and developing strong individual contributor UX and UI designers (> 5 years management experience).
• Ability to prioritize and manage work in a fast-paced environment.
• Innate understanding of consumer-focused digital experiences across site and mobile, represented by direct experience across multiple channels.
• Experience defining and maintaining design patterns and UX standards.
• Solid analytical and problem‐solving skills, a passion for continuous improvement and an unwavering commitment to excellence and timeliness of solution delivery
• Ability to solve complex user (cognitive) problems through interface design and usability expertise
• Superior relationship-building, communication and negotiation skills within cross-functional teams, including specific examples of successful working relationships and processes with product management and engineering.
• Ability to work within a cross-functional team to develop and deliver excellent experiences in out-of-box, setup, initial use, day-to-day-use, and delivering ongoing customer delight.
• Must have a passion for good experience and proficient in identifying the difference between good and great.

Preferred Qualifications:

• 3-5 years’ experience developing and delivering a superior user experience for Home Security, Automation and Control products and services.

Education and Experience:
Bachelor's degree (B.A. or B.S.) from four-year College or university; or equivalent training, education and experience.

Supervisory/Managerial Responsibilities:
Plans, staffs, evaluates and directs work of employees of a work unit.


Travel Requirements:
Travel 15 %