Sr. Windows/ Citrix Systems Administrator - Cloud Sytems

Job title: Sr. Windows\Citrix Systems Administrator, Cloud Systems

Location: Andover, MA

Who We Are:
NaviSite, a Time Warner Cable company, is a leading provider of cloud-enabled enterprise hosting and application management services. It provides customized and scalable solutions, leveraging its industry leading hosting infrastructure; full suite of managed services; and custom and packaged application life cycle management expertise. More than 1,500 customers depend on NaviSite for customized solutions delivered through its global footprint, comprised of state-of-the-art data centers.
For more information, please visit .


What You Will Do—Sr. Windows\Citrix Systems Administrator:

Will respond to all tickets in an expedient manner, providing clear and informative status entries, resolution entries and quality assurance closure with the customer. Will work to identify the root cause of any customer issue and strive to incorporate solutions that are correct, with zero rework. Provide leadership and mentoring pertaining to customer relations, technical expertise, effective communication and teamwork.

Responsibilities:

The Sr. Windows\Citrix Systems Admin will be in charge of maintaining a Windows-based server environment with over 1500 servers. Some responsibilities include.

• Windows system builds including Windows Server 2003 / 2008/2012 R2 Standard and Enteprise
• VMware 5.5 and 6.0 and virtualization builds
• Citrix builds which includes XenApp, XenDesktop 4.x, 5.x, 6.x and 7.5, EdgeSight, and Password Manager
• Working knowledge of Citrix NetScalers
• Setting up active directory domains\sites\DNS
• Configuring and supporting terminal services on windows servers
• Setting up and supporting windows print servers and printers
• Support and troubleshoot Microsoft IIS operations and performance issues
• Setting up windows performance monitors and evaluating logs to determine performance problems or recommending steps to remedy a situation
• Creating group policies in Windows AD
• Troubleshooting windows blue screens and documenting them
• Advanced hardware troubleshooting and replacement on windows server systems
• Project creation and execution on firmware upgrade\OS upgrades\hardware upgrades
• Work out of our Remedy ticket tracking system to work on Trouble Tickets and Change Requests
• Perform changes to customer systems while following strict guidelines for SAS70 compliance
• HP Data Protector, Evault, and Trend is a plus
• Maintain 7x24 support of the Internet host servers
• Rapidly evaluate/respond to all Remedy tickets with appropriate status entries, resolution descriptions and closure updates.
• Communicate with customers from problem identification through problem resolution regarding technical support.
• Continuously strive to improve the call closure cycle through documentation, resource enhancements and teamwork.
• Work change window events around NaviSite’s Data Center procedures.
• Work with other operation support teams to improve process flow.
• Be on an on-call rotation with the rest of the team

What We Are Looking For:

Due to SIAS requirements, US Citizen is required

5 or 10 years of relevant experience; excellent technical skills; the ability to communicate effectively; work well as a team; handle independent responsibilities; knowledge of the capabilities and limitations of Servers. Expertise in Windows 2000-2010. Experience with configuration, installation and troubleshooting of WinXP, Win7, Win8, Win10, Win 2000, Win 2008-2012. Knowledge of blades and HP DL servers.

• VMware experience
• Citrix is a must
• BS Computer Science, Computer Information Systems, or equivalent. Microsoft Certification Systems Engineer –MCSE preferred
• Familiarity with TCP/IP network environments, including DNS and SMTP mail.
• Experience with Microsoft Internet Information Server (IIS)
• UNIX and Linux experience a plus
• Must possess solid written and oral communication skills.
• Project/program management experience.

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