Customer Service Representative - Full-time / Part-time

Currently hiring for customer service representatives:

Responsibilities include but are not limited to:

• Act as a support system for the sales team by doing outbound dialing to collect information and act as the overflow for inbound sales calls.
• Call current customers to screen and transfer qualified customers to appropriate licensed representatives within sales unit.
• Calling individuals regarding their loan forms
• Calling people regarding their accounts
• Making outbound 50 to 100 outbound calls to borrowers
• Assisting the Loan Officer by collecting preliminary information from the borrower, specifically if call volume is very high and there are no loan officers available.
• Providing excellent customer service while ensuring compliance with all regulatory and company policies and procedures. (This means make sure they are following their QA checks on every phone call).
• Checking progress of files if people call in and making outbound calls to clients to communicate time frames
• Contacting current and potential mortgage borrowers and informing them of new rates and additional information

Hours:

• M-F 12p-9pm or 1p-10p
• Every Saturday 9a-6p - you will have 1 day off during the week

Qualifications

• High School Diploma/GED
• 2+ years in customer service

About Aerotek:

Aerotek, headquartered in Hanover, Md., is a leading provider of technical, professional and industrial staffing services. Established in 1983, Aerotek is an operating company of Allegis Group, the largest provider of staffing services in the U.S. Aerotek operates a network of more than 200 non-franchised offices throughout the U.S., Canada and Europe. For more information, visit .

Aerotek is acting as an Employment Agency in relation to this vacancy.