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Sr Specialist Guest Relations - Call Center Rep - Full-time / Part-time
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Minneapolis, MN Minneapolis, Minnesota |
About this job
Provide a Target branded experience with every guest interaction related to complaints, inquiries, and overall comments about their Target experience. Efficiently and effectively handles incoming calls, letters, and e-mails with high quality and professionalism, while achieving performance and service goals. Work toward continuous improvement in level of service and work processes. Interact with stores, districts, merchants, and other key business partners to effectively handle and resolve guest issues in a timely manner. Appropriately establish relationships with guests by making strong connections and adding unexpected value to each guest experience. Enhance and deepen guest relationships while driving guest loyalty and sales. Provide support for internal team members regarding policy/procedures and system functionality.
Use your skills, experience and talents to be a part of groundbreaking thinking and visionary goals.
Take the lead as you...
Take the lead as you...
- Own the Target brand
- Provide a Target branded experience with every contact by listening and engaging the guest in order to deepen the relationship and drive loyalty
- Adapt to changing business needs (balancing phone and non-phone work)
- Support the initiative of developing and sharing business intelligence through accurate documentation and coding
- Responsible for identifying, evaluating, and communicating guest trends to leadership in a prompt manner
- Handle media sensitive or potential legal issues and situations that involve extensive research or partnering with other key Target leaders
- High school diploma or GED
- Strong passion for delivering a great guest experience with every interaction
- Ability to interact with guests, team members and internal business partners with the appropriate branded, friendly, empathetic, and professional style
- Proven, excellent communication, negotiating and decision making skills
- Proven, strong, interpersonal and teamwork skills
- Ability to use various informartion sources to answer questions, identify problems and appropriately resolve guest issues