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Use left and right arrow keys to navigate
Hours Full-time, Part-time
Location Madison, WI
Madison, Wisconsin

About this job

 Position:  Customer Service Representative

Job Summary:  Our client in Madison is looking for an action-oriented, motivated individual who has an obsession with customer satisfaction and experience working with high-end merchandise. Successful candidates will be responsible for achieving explicit department goals. An ideal candidate will excel in a fast-paced, multitasked, dynamic team environment.  

Responsibilities:

  •     Reply to preorder questions about fit, fashion trends/style, product availability, and promotions via phone, email, and online chat. Provide guidance through the online ordering process.
  •     Address and resolve post-order questions regarding shipping, billing, and delivery.
  •     Utilize a variety of software programs to resolve customer inquiries.
  •     Work with external shipping contractors to assist customers with both domestic and international issues.

Basic Qualifications:

  •     2+ years of experience in CS, retail, or service industry.
  •     High school diploma or equivalent.
  •     Exceptional communication skills, including the ability to clearly and concisely communicate in writing and speech, as well as listen to and interpret customer needs.
  •     Proficiency in basic math with ability to compute refunds before and after discounts, and apply specified percentages, tiered promotional codes, and partial discounts to orders.
  •     Excellent time-management, organizational, and prioritization skills.
  •     Keen eye for detail and high level of accuracy.
  •     Flexibility with full-time schedule, including shift assignments on weekends/evenings.
  •     Experience working under pressure in a high-volume environment while maintaining standards for productivity, quality, and service.
  •     Basic knowledge of MS Office Suite and Internet Explorer.

Preferred Qualifications:

  •     Fluency in one of the following languages is preferred: Russian, Korean, Japanese, or Spanish.

Location:  Madison

Pay:  $12/hour

Schedule: Flexible full-time schedule

Four Ways to Apply:

  •     Resumes may be emailed to alyssa.leahy@expresspros.com
  •     Complete an application on our website: submit it to the Madison, Wisconsin location
  •     Call our office 608-237-8717
  •     Visit our office 1731 Thierer Rd, Madison, WI 53704

About Express Employment Professionals:

Express can help you find the type of job that is a perfect fit for your needs and abilities, and you’ll never pay a fee for our services and support. Whether you’re looking for a full-time position, part-time work, or a more flexible schedule, Express can place you in a wide range of jobs that meet your employment goals, including Administrative, Commercial, and Professional positions. Let us help you today!

Benefits Available to Eligible Express Associates:

  •     Medical Plan
  •     Dental Plan
  •     Holiday Pay (6 Days Observed)
  •     401(k) Retirement Savings Plan
  •     Vision/Eyewear Plan
  •     Vacation Pay
  •     Life Insurance
  •     Prescription Drug Reimbursement
  •     Short-Term Disability
  •     Referral Bonuses

For a complete listing of all open positions, visit