You might also like
in Madison, WI
Customer Service Representative - Full-time / Part-time
Hours | Full-time, Part-time |
---|---|
Location | Madison, WI Madison, Wisconsin |
About this job
Position: Customer Service Representative
Job Summary: Our client in Madison is looking for an action-oriented, motivated individual who has an obsession with customer satisfaction and experience working with high-end merchandise. Successful candidates will be responsible for achieving explicit department goals. An ideal candidate will excel in a fast-paced, multitasked, dynamic team environment.
Responsibilities:
- Reply to preorder questions about fit, fashion trends/style, product availability, and promotions via phone, email, and online chat. Provide guidance through the online ordering process.
- Address and resolve post-order questions regarding shipping, billing, and delivery.
- Utilize a variety of software programs to resolve customer inquiries.
- Work with external shipping contractors to assist customers with both domestic and international issues.
Basic Qualifications:
- 2+ years of experience in CS, retail, or service industry.
- High school diploma or equivalent.
- Exceptional communication skills, including the ability to clearly and concisely communicate in writing and speech, as well as listen to and interpret customer needs.
- Proficiency in basic math with ability to compute refunds before and after discounts, and apply specified percentages, tiered promotional codes, and partial discounts to orders.
- Excellent time-management, organizational, and prioritization skills.
- Keen eye for detail and high level of accuracy.
- Flexibility with full-time schedule, including shift assignments on weekends/evenings.
- Experience working under pressure in a high-volume environment while maintaining standards for productivity, quality, and service.
- Basic knowledge of MS Office Suite and Internet Explorer.
Preferred Qualifications:
- Fluency in one of the following languages is preferred: Russian, Korean, Japanese, or Spanish.
Location: Madison
Pay: $12/hour
Schedule: Flexible full-time schedule
Four Ways to Apply:
- Resumes may be emailed to alyssa.leahy@expresspros.com
- Complete an application on our website: submit it to the Madison, Wisconsin location
- Call our office 608-237-8717
- Visit our office 1731 Thierer Rd, Madison, WI 53704
About Express Employment Professionals:
Express can help you find the type of job that is a perfect fit for your needs and abilities, and you’ll never pay a fee for our services and support. Whether you’re looking for a full-time position, part-time work, or a more flexible schedule, Express can place you in a wide range of jobs that meet your employment goals, including Administrative, Commercial, and Professional positions. Let us help you today!
Benefits Available to Eligible Express Associates:
- Medical Plan
- Dental Plan
- Holiday Pay (6 Days Observed)
- 401(k) Retirement Savings Plan
- Vision/Eyewear Plan
- Vacation Pay
- Life Insurance
- Prescription Drug Reimbursement
- Short-Term Disability
- Referral Bonuses
For a complete listing of all open positions, visit