Supervisor, Patient Registration - Mercy General - Sacramento, CA - Full-time / Part-time

If you want to achieve more in your mission of health care, you have to be really smart about the business of health care. Challenge yourself, your peers and our industry by shaping what health care looks like and doing your life's best work.(sm)   
 
The Supervisor, Patient Registration is responsible for supervising monitoring and managing the daily operations of the Patient Registration Departments at Mercy General, with the goal of providing superior customer service and obtaining maximum reimbursement for services. The Supervisor will supervise a team of 47 - 50 in the Main Registration, Emergency Room, Outpatient Surgery Center, Financial Counseling and Preregistration departments of Mercy General. The Patient Registration Department registers all patients for services by collecting, processing and documenting vital information as a service to patients, physicians, nursing, ancillary departments, Patient Financial Services and insurance payers.

 
Primary Responsibilities:   


This position reports to the Director - Patient Registration
Participates in recruitment and selection of new hires, department orientation, training and counseling of staff; in conjunction with the Site Manager, completes and processes probationary and scheduled appraisals for individual staff evaluations
Monitor staff productivity and quality, develop and recommend changes in procedure and work assignments, and review and approve time cards for department personnel
Responsible for interviewing and hiring applicants, evaluating employee performance, providing discipline and counseling staff
Provides guidance and constructively influences staff morale
This position requires awareness and understanding of changes in federal and state regulations and the ability to revise procedures and processes accordingly
Promptly communicating these changes to staff through continual training processes is essential to maintaining high performance and meeting time requirements. Interfacing regularly with other units and departments within the hospital 
Participates in sponsoring students in the department and fostering relationships with associated educational programs
Assist in the Quality Improvement activities; assists in implementing and monitoring adherence to policies, procedures, standards, and objectives to provide the maximum level of quality and timely service to internal and external customers
Works in collaboration with the Department Managers and Directors to develop and implement integrated policies and procedures
Maintains confidentiality of information deemed confidential and takes steps to assure processes that protect confidentiality
Perform other duties as assigned
 
Communication and Interpersonal Skills:

Relates with others in a positive manner so that maximum job results are produced
Effectively uses verbal and written communications skills with others
Provides accurate and helpful information and instructions, treating each person encountered with respect and compassion
Utilizes appropriate listening skills while checking for understanding
   
This position is located at Mercy General in Sacramento, CA
 

Required Qualifications: 


High School Diploma / GED
2+ years of Hospital Registration and/or admissions experience in a medical facility
Operational knowledge of Federal and State regulations pertaining to patient admission and registration, medical terminology, team building and cohesiveness
Ability to effectively interact with physicians, patients and other staff members
Demonstrates knowledge of proper, safe, efficient usage of current office equipment / software
Strong verbal and written communication
Basic data processing and computer operations
 
Preferred Qualifications:

2+ years of prior supervisory or team lead experience
Undergraduate Degree or equivalent experience
Effective oral and written communication skills, supervisory techniques, human resource management / leadership skills
Demonstrated leadership skills and the ability to initiate change in a positive manner
Trained to motivate and lead staff through necessary transitions required by the challenges in the current and future healthcare environment
 
Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
 
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
  
Job Keywords: Patient Registration, Supervisor, Manager, Optum, Hospital, ER, Emergency Room, on-call, on call, Medical Insurance, Sacramento, CA, California