Estimator Associate - Full-time

The Customer Service / Retail Sales / Estimator Associate  will be accountable and responsible for all Sales, Customer Service and Satisfaction activity of a MAACO Center with primary responsibilities for estimating paint/repair service and closing in a retail sales environment, all under the direction of the GM / Store Leader.
 

Roles and Responsibilities include, but are not limited to:

• Cultivating all leads, handling prospect telephone inquiries utilizing Maaco’s telephone track procedure to convert inquiries into estimates to appointments, entering appropriate information, and responding to all digital inquiries, achieving a minimum prospect appointments show rate of 90%, and following-up with “no-shows” 

• Executing Maaco’s Sales Track and electronically inputting all estimates, achieving 65% or better Retention 

• Following up promptly on all appointments, recycling unretained customers, and updating customers’ status 

• Providing a friendly initial contact for all prospects/customers, whether on the phone or in person at a center, and contacting customers to schedule deliveries and collection of payments 

• Affording all customers courteous treatment, providing fair and honest written estimate, and set reasonable expectations for our services using ‘Total Honest Communication’ to assure customer satisfaction 

• Actively pursuing retail leads from trade work incoming to 3rd party satellite locations 

• Interacting with Trade and Insurance accounts to assure prompt and courteous service, including 
contacting leads from trade work incoming to 3rd party satellite locations 

• Working to attain daily, weekly, monthly, and yearly sales objectives of the center as defined by 
management 

• Tracking daily and weekly performance and being prepared to review with management. 

• Participating in outside or special sales events as set by management 

• Managing vehicles intake check-in; ascertaining paint formulas, ensuring it accompanies the Repair 
Order, and marking vehicles and repair orders clearly to assure accurate and complete 
communication with shop staff 

• Managing customer satisfaction and delivery of vehicles to assure customer satisfaction, referrals, 
and repeat 

• Ordering, tracking, following-up on, receiving, and confirming parts are correct, checking parts 
cost and profit margin, returning unused parts and following-up on credits, tracking via MIS and 
utilizing organizer system 

• Maintain Audatex OneMaaco MIS reports (Telephone Log, Appointment Calendar, Paintline Status 
Update, Parts Status Update, Daily End of Day, Friday Night Weekly Close, etc). 

• Creating urgency in the shop to achieve production volume and turn-around time goals 

• Working collaboratively with Production staff to achieve efficiency and quality standards 

• Prepare mailings for follow-up on retail estimates, past customers, trade/fleet prospects, and field 
all phone calls to the center, directing to the appropriate parties
• Completing special projects and administratively assisting the Managers to ensure smooth center 
operation
   

Benefits:

• 401K
• Medical
• PTO