Senior Patient Care Coordinator - Norcross, GA

Position Description:
 
Energize your career with one of Healthcare’s fastest growing companies.  
 
You dream of a great career with a great company - where you can make an impact and help people.  We dream of giving you the opportunity to do just this.  And with the incredible growth of our business, it’s a dream that definitely can come true. Already one of the world’s leading Healthcare companies, UnitedHealth Group is restlessly pursuing new ways to operate our Service Centers, improve our Service levels and help people lead healthier lives. We live for the opportunity to make a difference and right now, we are living it up.
 
This opportunity is with one of our most exciting business areas: Optum - a growing part of our family of companies that make UnitedHealth Group a Fortune 14 leader.
 
Optum helps nearly 60 million Americans live their lives to the fullest by educating them about their symptoms, conditions, and treatments; helping them to navigate the system, finance their Healthcare needs, and stay on track with their Health goals. No other business touches so many lives in such a positive way. And we do it all with every action focused on our shared values of Integrity, Compassion, Relationships, Innovation, and Performance.

Primary Responsibilities:

Verify Program Eligibility
Coordinate outreach to schedule and confirm home visits with NP’s
Track all inbound and outbound calls and NP visits
Documents all activity in electronic health record
Update and upload patient care data
Support NPs in the field to verify directions, reschedule visits, make referrals
Identify and correct inconsistencies in documentation demographics/notations
Fax NP encounter assessments to PCPs
Communicates and collaborates with other members of the team (NP, NCM, manager) to coordinate care and services
Process referrals for durable medical equipment and referrals to specialists as directed
Track hospital admissions and discharges
Submit lab orders
Document case information completely, accurately, and in a timely manner.
Participate quality monitoring process
Demonstrate a high level of customer service  behavior at all times
Expedite emergency calls as needed
Attend regular staff meetings as scheduled
Coordinate inbound/outbound calls  – patient calls, appointments, DME, referral updates
Maintain confidential health information according to state and federal regulations including HIPAA. 
Assist with gathering and organizing of appropriate medical records (e.g. history and physical, lab work, test results).
File and fax
Provide ongoing support and education to team members.
Assist to onboard new hires
Provide subject matter expertise on PCC processes, procedures and workflows
Prepare materials, power points, attendance rosters, to support staff meeting.
Coordinates appropriate referrals to case management staff 
Demonstrates sensitivity to issues and show proactive behavior in addressing customer needs.
Conducts urgency screens of new members and triages as needed
Monitors EMR for note completion and assigns patients to appropriate provider and program
Develops program reports for internal and external customer
Prepare materials for meetings. 
Coordinate supplies for providers in the field, ordering, distributing etc.
Gather and organize information for leadership to distribute to team
Perform data collection, data entry and quality monitoring activities, as applicable
Performs other duties as assigned by supervisor.

Required Qualifications:

High School Diploma/GED
Healthcare experience
2+ years of telephonic Customer Service experience
1+ year of a healthcare background with medical terminology and familiarity of clinical issues
1+ year of experience working with Microsoft Word and Excel

Access to reliable transportation that will enable you to travel to client and/or patient sites within a designated area

Preferred Qualifications:

Associate’s Degree (or higher)
Experience working with chronically ill population
Soft Skills:

Strong Organizational skills
Strong Verbal and written Communication skills
Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.SM
 
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.