Market Engagement Manager - Telecommute

Expanding access to affordable, high quality health care starts here. This is where some of the most innovative ideas in health care are created every day. This is where bold people with big ideas are writing the next chapter in health care. This is the place to do your life's best work.(sm)
 
The Market Engagement Manager will support physician and facility communication, engagement, and triage complex issues related to UnitedHealth Premium initiatives and related programs. This position will liaison to Network Management and external entities and will involve the communication of clinical content, program methodology, program process and analytic/technology methods as well as coordination of reporting and training activities to support these programs.
 
Primary Responsibilities:

Assess and interpret customer needs and requirements
Identify solutions to non-standard requests and problems
Solve moderately complex problems and/or conduct moderately complex analyses
Work with minimal guidance; seek guidance on only the most complex tasks
Translate concepts into practice
Provide explanations and information to others on difficult issues
Coach, provide feedback, and guide others
Act as a resource for others with less experience
Support physician and facility communication, engagement, and triage complex issues related to related to UnitedHealth Premium initiatives and related programs
Liaison to Clinical Advancement, Network Management, and external entities; communication of clinical content, program methodology, program process and analytic/technology methods as well as coordination of reporting and training activities to support these programs
Coordinates all planning, decision-making and communication about programs including enabling of and maintenance of voice and email communication, reporting, and ongoing report development
Direct physician and practice manager dialogue verbally and in written format
Serves as a clinical content expert and troubleshooting resource for all programs
Supports engagement efforts through program promotion, process description, and application facilitation
Works with operations team to identify and share best practices and opportunities for quality improvement
Conducts statistical / data analysis to assist in evaluation outcomes and cost-benefit of programs and related initiatives
Develops and provides training

Required Qualifications:

Prior experience working with reporting tools and generating effective reports
Prior experience with data analysis; experience with clinical data analysis is a plus
Proven ability to convey complex information to others and make it more easily understood
Proven ability to prioritize multiple tasks in an environment of rapid change
Excellent phone presence, written and oral communication skills
Strong working knowledge of MS Office, particularly with Excel 
Preferred Qualifications:

Undergraduate degree
Healthcare experience
Experience with network data management in the healthcare industry
Experience with claims processing or resolution
Broad understanding about HEDIS and other quality and transparency guidelines
Working knowledge of relevant regulatory requirements such as HIPAA
Strong organizational skills
Proven experience with performance under pressure while maintaining a positive attitude
Excellent negotiation skills
Careers with UnitedHealthcare. Let's talk about opportunity. Start with a Fortune 14 organization that's serving more than 85 million people already and building the industry's singular reputation for bold ideas and impeccable execution. Now, add your energy, your passion for excellence, your near-obsession with driving change for the better. Get the picture? UnitedHealthcare is serving employers and individuals, states and communities, military families and veterans where ever they're found across the globe. We bring them the resources of an industry leader and a commitment to improve their lives that's second to none. This is no small opportunity. It's where you can do your life's best work.(sm)
 
 
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
 
 
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
 
 
Job Keywords: healthcare, HEDIS, HIPAA, engagement, data management, Minnetonka, Minnesota, MN