Travel Reservation Specialist - Full-time / Part-time

A well established travel specialist Calabasas is looking for a

Travel Reservation Specialist
$16.50 per hour
temp-to-hire

Essentia

Essential duties and responsibilities include but are not limited to:

· Create and maintain all travel reservations including: emphasize salable features; accurately respond to questions; quote prices and payment terms; secure reservation options; document special requests; close the sale and process payments.

· Recommend solutions to overcome client objections and to address travel partner and guest concerns.

· Make outbound lead follow-up telephone calls and email to qualify leads and sell our products.

· Provide superior customer service in all interactions with travel agency partners, guests and internal partners.

Other skills, abilities, qualifications, and minimum requirements:

· Excellent interpersonal and communication skills (verbal and written) to interact with travel agency partners, guests and internal partners.

· Ability to acquire detailed knowledge of the company's products and services to assist towards maximizing sales.

· Strong sales ability with attention to detail and a high level of self-motivation. Ability to quickly learn internal reservations booking system and supporting systems.

· Strong computer skills with basic MS Office programs such as Word, Excel and Outlook.

· Ability to multi-task and work independently.

· Strong desire to exceed guest expectations.

· Previous call center, airline or travel industry experience (particularly working with professional travel agents) preferred.

· Professional, customer service oriented, friendly, and outgoing.

* Once hired on by client, company offers special benefits.