Qualfon Customer Service and Sales Reps - Full-time / Part-time

Sales and Customer Service Representative

We all appreciate superior customer service. Help us provide it to others. When you join our Qualfon family of inbound call center representatives supporting a variety of Fortune 500 clients, you will learn that Qualfon cares. That’s it. We care for our employees who care for our clients. When you answer the Qualfon call, you will:

• Join our Qualfon family in a casual, high-energy work environment
• Enjoy personal growth
• Discover a whole new world of opportunity
• Choose your location – Hayden (ID), Coeur d’Alene (ID) or Liberty Lake (WA)

The Skills and Experience that will help you succeed include:

• High school diploma preferred, college is a plus.
• Typing 30 wpm
• Experience using Microsoft Office products
• Strong working knowledge of PC-based internet and software applications
• 6 - 12 months experience in a customer support environment is preferred
• Ability to function in multiple telephone and email queues covering several product lines
• Ability to learn and adapt to new software technologies
• Ability to communicate effectively via telephone and email by utilizing active listening and clearly speaking to customer
• Ability to make discretionary decisions based on research. A certain degree of creativity and latitude required.

As a Sales & Customer Service Representative, you will:

• Handle and respond to inbound phone calls
• Research and resolve inquiries verbally, in writing, or on-line.
• Maintain and promote a positive attitude while meeting productivity goals.
• Provide feedback to management regarding necessary changes and updates; including policies, upgrades, and customer care issues.
• Assist prospective customers with all processes in connection with the Operations teams
• Demonstrate the ability to create, add, edit and troubleshoot within the client system.
• Maintain acceptable levels of discretion, teamwork and commitment, endeavoring to exceed expectations in all.

Compensation varies based on which client account you represent. All have an hourly salary with many also having performance-based incentives. Many of our accounts are open 7 days a week from 3:00 AM to 11:00 PM. Some accounts are M-F only, and most have shortened weekend hours.

All positions are full-time, 30+ hours per week with benefits and paid time off.

Qualfon’s mission is to help as many people as possible pursue their total vocation—as individuals and as members of society—by creating an ever-growing number of job opportunities as we strive to become the outsourcer of choice for our clients. In summary, our mission is “Be the Best BPO. Make People’s Lives Better.” This begins with our people. Our employee retention is twice the industry average because we care about our people—at work and beyond. Qualfon offers programs that promote personal development and provide direct support for our people and their families.

Qualfon is proud to be an Equal Opportunity and Affirmative Action Employer. Women, minorities, individuals with disabilities and veterans are encouraged to apply. EEO/AA/M/F/Vet/Disability

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