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Hours Full-time, Part-time
Location Anderson, SC
Anderson, South Carolina

About this job

With Staff Management | SMX, you'll get a weekly paycheck, learn new skills, meet new people, and work with a great management team in a clean and safe environment.

Provide assistance for in-bound callers including consumers, authorized service dealers, and all retail outlets concerning product specifications, operation, accessories, and warranty issues. Complete parts orders, direct callers needing service to authorized service centers for warranty repairs, provide accurate information regarding status of orders to all callers. Determine if in-depth technical assistance is required by caller and utilize technical department if necessary.

Industry: Administrative/Clerical.

Duties: Respond accurately to consumer, service center, and distributor calls regarding the company's policies and procedures. Verify and authorize warranty coverage for all callers. Provide helpful direction to callers dealing with warranty and non-warranty service. Resolve issues for ASC or consumers while maintaining a flexible approach to enforcing policy. Provide callers with location to purchase parts and receive repair service. Work with internal customer on warranty claims, stock issues, lost of damage freight. Enter orders, provide pricing and stock availability, and status of orders to all customers.

Employment Types: Full Time.

Recruiting Center: Staff Management @ TTI Power Equipment, 4126 Clemson BlvdSuite 2E, Anderson, SC 29621.

Work Location: Staff Management @ TTI Power Equipment - E27, 100 Ryobi Dr., Anderson, SC 29621.

Job Types: Call Center, Customer Service Rep.

Shifts: 2nd Shift, Weekend Shifts, 1st Shift.

Attributes: Background Check, Drug Test, Must be at least 18 years old.

Benefits: Casual Dress Code, Climate Controlled Environment, Other on the spot perks, Paid Training, Weekly paychecks, Direct Deposit or Cash Card pay options, Medical / Dental Insurance, Life Insurance, Paid Time Off.

Education Required: HS Diploma or GED.

Starting Wage: $9.25.

Pay Rate: Starting at $9.25/hr!.

Required Skills:
High school or equivalent. Proficient with Microsoft Word, Excel, Access. Type minimum 40 words per minute. Minimum one year customer service or related field. Strong written and communication skills. Ability to satisfy consumers and end users with little request for management intervention.