Ski School Manager - Winter Seasonal 16/17 - Full-time / Part-time

Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's 50 most innovative companies as named by Fast Company, re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak.

 

 

 

The Ski and Snowboard School POD Manager is responsible for creating a welcoming first and last impression. This is achieved through the focus on quality control, guest relations, sales generation, staff performance development, financial responsibility, communication, teamwork, administrative duties and self-development.  This individual will be responsible for managing program issues relating to instructor pay, guest complaints, and system efficiency.  He or she will manage growth and expense of programs, and will oversee daily instructor line-up.  This position will work with the Director, General Manager,  Administrative Assistant and administrative office to ensure all payroll, workers compensation, incident reports, staffing levels, inventory levels, disciplinary procedures, hiring and separating procedures and all other administrative functions are managed efficiently and timely. Additional responsibilities include (but are not limited to):

 

• Coach and counsel supervisors, pros and support staff at their assigned location, complete supervisor performance appraisals and oversee maintenance of base areas and on hill facilities.
• Implements and holds staff accountable to both Ski & Snowboard School & company policies and procedures.
• Ensure supervisory staff is effectively controlling instructor and support staff in order to ensure the highest quality of guest service is provided.
• Resolve guest complaints by utilizing guest service guidelines.  Accommodate special requests when appropriate.
• Communicate with other departments to create an environment of support and trust that will benefit staff and guests.
• Responsible for overseeing and coordinating the maintenance of day to day supplies and program tools for inside and outside set up.
• Adhere to and model the Company’s mission, vision and values.

 

Requirements:

• High School diploma or equivalent
• PSIA/AASI Level 2 certification or equivalent
• Minimum of three years experience as an Ski & Snowboard School Instructor
• Minimum of one year of supervisory experience
• Must be able to work in inclement weather in a high alpine environment
• Must have excellent guest service and communication skills
• Must work well in a team
• Able to communicate effectively (verbal and written) in English
• Must be able to work flexible schedule including weekends, nights, weekdays, evenings, & holidays

 

Preferred Skills:

• PSIA/AASI Level 3 certification or equivalent
• Children Specialist 2 certification or equivalent
• Prior experience working with children
• RPOS experience
• Microsoft Office proficiency
• College degree in education

 

If you’re hard working and feel exhilarated serving others, you’ll feel right at home in our authentic ski town and world-class mountain resort. As a community of adventurers and discoverers, we deliver an experience of a lifetime to every single guest that visits our mountain town. If you’re interested in moving mountains in your career, come work with us at Breckenridge where you’ll instantly feel at home.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 122513