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in Raleigh, NC

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Hours Full-time, Part-time
Location Raleigh, NC
Raleigh, North Carolina

About this job

Universal Protection Service, the leader in security opportunities, invites you to apply today to be one of our dynamic Full or Part Time Console Operator at a premier site in Raleigh, NC.

The ideal candidate for the Console Operator position is excellent with customers and has an impressive ability to communicate. This is a great opportunity to join Universal Protection Service, a dynamic high-powered security team focused on securing client properties while delivering exceptional customer service.

The Console Operator serves as the communications, controland command for security operations. The Console Operator interfaces with visitors, employees, law enforcement personnel, emergency response personnel, security officer staff and others in the administration of the security officer staffing operations. Console Operators contact emergency services depending on the type of alarm received. Console Operators utilize CCTV to assess alarms and emergencies. Console Operators also dispatch and notify appropriate personnel based on service requests.

Position Requirements

  • Must have familiarity with windows/PC computer environment, with demonstrable skills in word processing, spreadsheets, electronic mail, and Internet functionality. MS Office experience is required (Access, Excel, and Word)
  • Must have familiarity with two‐way radio systems, communication protocol, and multiline telephone management skills.
  • Must be competent to make decisions for proper response and notifications during emergencies and unusual situations not specified in policies and procedures.
  • Must have a background reflecting continuance and attendance to all training courses and the ability to pass a final written and scenario test.
  • One years of security control center experience is preferred.
  • Must have excellent verbal and written communication skills and demonstrate a command of the English language.
  • Must possess excellent customer service skills.
  • Must be detail oriented and work well under pressure.
  • Must be able to effectively multitask and prioritize.
  • Must be dependable and posses leadership skills
  • Must appear and present a professional image
  • Must be a team player and have the ability to work with minimal supervision.


Part Time positions offer benefits including $14.75/hour pay + anniversary bonus + on the spot recognition program + 401K.
Full Time positions offer benefits including $14.75 pay + anniversary bonus + on the spot recognition program + medical, dental, vision, flex spending, and 401K.
Both are great opportunities for those looking for long term stable employment.


EOE/M/F/D/V

Universal Protection Service is an Equal Opportunity Employer committed to hiring a diverse workforce.

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