Scheduler/Staff Coordinator - Part Time - Full-time / Part-time

Part Time Staff Coordinator/Scheduler (Lafayette, CO) Home Instead Senior Care was established in 1994 in Omaha, NE by Paul and Lori Hogan. The company has become the world leader in delivery of non-medical home care for the elderly. The company provides personal care for seniors as well as specialized in-home care for persons suffering from Alzheimer's disease or other forms of dementia.

Our in-home care provides practical support with a human touch. Our compassionate CAREGivers assist elder clients with companionship, meals & nutrition, light housekeeping, errands, transportation and personal care including dressing, grooming, bathing, and incontinence care.

Home Instead Senior Care began franchising in 1995 and has been ranked as the #1 Senior Care Franchise for five years in a row by Entrepreneur Magazine. Home Instead was also ranked #1 Senior Care franchise & #1 franchise opportunity overall in the Franchise Business Review as well as in the Wall Street Journal's Top 25 franchises across all industries. The company's world headquarters is based in Omaha, Nebraska. At present they have over 1000 franchises in 17 countries.

The company's mission is simple: To enhance the lives of aging adults and their families.

Objective:
The Part Time Staff Coordinator (20-40 hours per week) is expected to perform a variety of duties in the coordination of SCHEDULING service for Clients and professional CAREGivers. The Staff Coordinator is expected to be responsible for providing SCHEDULING services in such a way as to ensure the highest satisfaction for Clients and professional CAREGivers.

Primary Responsibilities:
Reflect the core values of Lammers Enterprises, dba Home Instead Senior Care, an independently owned and operated Home Instead Senior Care franchise.
Answer each incoming call in a friendly, professional and knowledgeable manner.
Select the best possible professional CAREGiver for each Client.
Set up an introduction between the Client and the professional CAREGiver.
Oversee the professional CAREGiver experience and Client's Satisfaction by successfully monitoring, mediating, logging and reporting of Client and CAREGiver activity.
Successfully coordinate CAREGiver schedules on a daily basis to ensure reliable and not redundant service.
Accurately maintain and update CAREGiver and Client monthly schedules.
Accurately maintain and update CAREGiver and Client logs .
Accurately communicate all changes in schedule and client service to the Client and professional CAREGiver.
Conduct phone calls and face-to-face meetings with the professional CAREGivers to build rapport, identify their issues, and ensure a positive CAREGiver experience.
Demonstrate open and effective communication with owner, colleagues, professional CAREGivers, and Clients.
Assist with supervising of On-Call Supervisor Staff
Assist with hiring and training the Assistant Staff when required
Maintain regular attendance at the office to execute job responsibilities.

Secondary Responsibilities:
Perform CAREGiver introductions as necessary.
Perform CAREGiving services as necessary.
Participate in CAREGiver meetings.
Assist other departments with filing, monthly reports, log books, time reporting system, etc
Perform any and all other functions and responsibilities deemed necessary.

Education/Experience Requirements:
18 years of age or older
High School graduate or the equivalent.
Scheduling experience is a plus.
Knowledge of the non-medical senior care industry is a plus.


Knowledge, Skills and Abilities:
Must have an understanding of and uphold the policies and procedures established by established by Lammers Enterprises, d.b.a. Home Instead Senior Care, an independently owned and operated Home Instead Senior Care franchise.
Must demonstrate discretion, integrity and fair-mindedness consistent with company standards, practices, policies and procedures.
Must be service oriented and congenial on the telephone.
Must demonstrate excellent oral and written communication skills and the ability to listen effectively. 
Must have the ability to work independently, maintain confidentiality of information and meet deadlines.
Must be a team player that is willing to put our clients' and colleagues' interests first. 
Must demonstrate effective interpersonal skills as well as sound judgment and good decision-making skills.
Ability to organize and prioritize daily, monthly and yearly work.
Ability to establish good working relationships with management, colleagues, clients and CAREGivers.
Ability to sit at a desk and work effectively for long periods of time.
Must present a professional appearance and demeanor in the office and on the phone.
Must have basic computer skills.


Principals only. Recruiters, please don't contact this job poster.
do NOT contact us with unsolicited services or offers

Please send cover letter and resume via email

Each Home Instead franchise is independently owned and operated.