Housekeeping Supervisor

Job Overview

Assist the Executive Housekeeper in the housekeeping and laundry operations to ensure quality standards are met while delivering a guest experience that is unique and brings the brand to life.

At Holiday  Inn Express" we want our guests to rest and feel energized  and ready for the day ahead which means we need team members to demonstrate  the following service behaviors:

• Make a Connection show guests that they are important and make them feel at ease by taking time to acknowledge  them in a friendly way
• Be Helpful  familiarize yourself with all the services in the hotel and the local area to answer any question and give guests what they need to find their own way
• Be Efficient  take ownership  and play your part to get things done by making things easier for guests; doing as much as in advance and multi-task  when you need to

DUTIES AND RESPONSIBILITIES

Financial Returns:

• Assist  in maintaining  proper  inventory   levels  and managing
• Cost  per room  for  labor

People:​

• Assist  in day to day staffing  requirements  and performance                                                                  
• Provide  supervision, coaching  and feedback  to help team  performance
• Assist  in education  and training  of all team  members  in in compliance with  hotel  standards   as well as all federal,  state,  and local  laws and safety regulations
• Assist  with  deep cleaning   projects  and or assist  housekeeping  staff  during  high  volume  periods

Guest  Experience:​

• Inspect  all assigned   rooms,  linens  to ensure  all areas are clean  and in good  repair  to meet guest satisfaction.  Advise  team members  on deficiencies  and instruct/coach  on corrective   action. Provide  adequate  retraining   as needed.  Carry out the special  needs or requests   of guests.

Responsible  Business:​​

• Perform  other  duties  as assigned.   May serve  as in charge  supervisor   in absence  of the Executive Housekeeper.

ACCOUNTABILITY

This is a supervisory position in the housekeeping  department. Typically supervising a number of housekeeping  employees in a limited service hotel.

QUALIFICATIONS  AND REQUIREMENTS

High School Diploma plus housekeeping experience  in a hotel setting.

The statements  in this job description  are intended to describe the essential  nature and level of work being performed.  They are not intended to be ALL responsibilities  or qualifications  of the job.