Housekeeper

Job Overview

Perform housekeeping duties as assigned to ensure quality standards are met while delivering a guest experience that is unique and brings the brand to life.

At Holiday  Inn Express" we want our guests to rest and feel energized  and ready for the day ahead which means we need team members to demonstrate  the following service behaviors:

• Make a Connection show guests that they are important and make them feel at ease by taking time to acknowledge  them in a friendly way
• Be Helpful  familiarize yourself with all the services in the hotel and the local area to answer any question and give guests what they need to find their own way
• Be Efficient  take ownership  and play your part to get things done by making things easier for guests; doing as much as in advance and multi-task  when you need to

DUTIES AND RESPONSIBILITIES

Financial Returns:

• Perform  duties  in a timely  manner  adhering  to time  expectation  given.
• Use proper  cleaning  technique  from  training.
• Correct  use of prescribed  cleaning products

People:​

• Work  well with  fellow  team members  as well  as supervisory  staff  to provide  a serve that  meets  or exceeds  guest  expectations.
• Accept  constructive  feedback/coaching  to improve  performance
• Attend  all training/educational   offerings   to improve   performance

Guest  Experience:​

• Understand  and respond  to customer's  needs  and ensure  a high  level of guest  satisfaction
• Follow  all safety  and security   procedures to ensure  the safety  of both  guests  and team  members

QUALIFICATIONS  AND REQUIREMENTS

High School Diploma or GED equivalent preferred but not required. Housekeeping experience preferred but not required.

The statements  in this job description  are intended to describe the essential  nature and level of work being performed.  They are not intended to be ALL responsibilities  or qualifications  of the job.