Fraud Investigator - Full-time

Global Receivables Solutions (An Alorica company) is a worldwide leading provider of customer management outsourcing solutions spanning the entire customer lifecycle.  From customer acquisitions and sales, to customer care and support, to logistics and fulfillment, Alorica offers a seamless customer experience across all service channels.  Alorica is a Fortune 1000 company, Headquartered in Irvine, CA and employs more than 48,000 employees in 73 domestic, near shore and offshore customer management centers.

• You will be responsible for reviewing potentially fraudulent credit card transactions and researching customer accounts that demonstrate potentially suspicious activity from a variety of reporting sources which generate transactional alerts. 
• Fraud Investigators will have client contact via outbound calls to customers who could be affected by the possible fraudulent transactions.   
• You will take inbound phone calls from customers and/or operational departments within the client group to assist customers. 
• Approximately 80% of the representative's day is spent at a computer terminal doing research. 
• Approximately 20% of the day is conducting customer contact functions. 

This is a full-time, regular employment with Global Receivables Solutions (An Alorica company).  All candidates must be able to pass a criminal background screen, drug screen, and able to furnish High School diploma or GED.