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in Boston, MA

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About this job

FRONT DESK MANAGER

Responsibilities

  • Oversee and manage hotel's entire front desk operation and its team members.
  • Hire, train, and coach front desk employees.
  • Maintain open lines of communications with all hotel staff.
  • Motivate associates to achieve high levels of employee and guest satisfaction.
  • Ensure all brand standards and shift check lists are being met.
  • Order front desk and suite shop supplies as needed.
  • Work Front Desk shifts and schedule other front desk employees in a cost effective manner.
  • Maintain high levels of achievement on internal and external quality assurance assessments.
  • Create an exciting and team oriented environment for all front desk team members!

Requirements:

  • OPERA experience preferred.
  • Detail oriented and computer knowledge.
  • Eligible Candidates must have previous hotel front desk and management experience.
  • Ability to balance qualitative and quantitative goals.
  • Maintain high levels of guest satisfaction.
  • Develop, motivate, and retain front desk employees.
  • Valid Massachusetts Drivers License required with a clean driving record.

Interested candidates should email their resume to . EEO