Community Sales Liaison

Community Sales Liaison and Fulfillment Specialist
Are you a marketing/sales professional who enjoys getting to know people and building relationships that will last? Do you have a heart for helping those in need?
Home Instead provides a variety of non-medical, home care services for seniors in their homes, allowing them to be safe and stay independent. At Home Instead Senior Care ®, we strive to provide compassionate and reliable home services to enable seniors to remain at home. Established in 1994, we’ve grown from a handful of local families to over 1,000 franchises nationally and internationally. We support those that are a part of our team, offering competitive pay and a great work environment. To us it’s personal.
Each Home Instead franchise is independently owned and operated.

Summary:
In this position you will develop key community relationships, articulate our unique value, address customer’s questions and concerns, and meet established sales quotas for Home Instead services.

Home Instead approaches our clients in the healthcare market with a consultative attitude to educate our customers about our offerings, our values, our philosophy and our mission.
You will spend much of your time meeting with referral sources in person, demonstrating our unique value to groups, 1-1 and/or over the phone with clients and sales prospects answering questions, and traveling to and visiting with current and prospective customers in our market and at their homes. You will be the primary initial point of contact for being the person in the lives of our clients and their families who personally starts the client down the path of support.

Education/Experience Requirements:

• College degree or equivalent work experience
• Related business or sales experience (consultative sales a plus)
• Must possess a valid driver’s license
• Must be able to work in the field

 
Determinants of success:

• Discern between qualified model match lead and a non-qualified lead
• Successfully conduct intake on prospective inquiries of an average five (5) per day (25 per week) and have a minimum conversion rate of 10-15%
• Successfully conduct 2-3 LRV’s per week with a close ratio of 90% Dates: Monday – Friday 9 am – 5pm flex available based on business need
• Very rare that a weekend LRV would happened, (once every 6 months)
• conduct quality assurance visits to clients  Quality control 10 per month, 40 total
• Increase 25% plus for sales. 1.25 inquiry increase per day, 6.25 per week (25) 2.5 per month  (net increase is the goal); 

 
Responsibilities:

1. Call and meet with prospects, existing and former clients and other leads sources to establish working rapport with clients and develop relationships that result in increased sales and market share
2. Meet or exceed established sales targets as defined in the success criteria of the major performance objectives
3. Attend and actively participate in team meetings
4. Attend and actively participate in community events
5. Actively participate in quality account development
6. This position requires strong presentation skills phone presence, patience, adaptability, confidence and a high degree of customer service and professionalism to actively promote the Home Instead brand.
7. Other duties as assigned

 

Knowledge, Skills and Abilities: 

• Gregariousness  - The marketer must have an appetite to connect with people, to target and conduct  proactive outreach “boots on the ground” marketing and outside sales
• Tenaciousness: The marketer will face much more objections than acceptance in the field: hearing all the form of no that exists: send me some information, not right now, we already have a provider, etc. than yeses, it is important to be able to handle rejection and be tenacious (it can take up to ten times to make a good connection)
• Ability to understand and integrate social marketing - not just handing out brochures, actively engaging conversation and dialogue with referral sources on a social marketing level
• Compassion and empathy – our clients come to us in a time of need, at their most vulnerable when a change occurs where a loved one needs extra help.
• Attention to Detail: paperwork, reporting (good referral sources) Results oriented

• Interpersonal Skills:  work in a very personal way with clients. Some will be in pain or very sensitive to their fragility and changes in life. Our staff are sensitive is compassionate with clients and understand the importance of establishing good working relationships with office colleagues, the franchise owner, clients and the community
• Time Management: Balancing the needs of the clients, the demands of the Must have the ability to organize and prioritize daily, monthly, quarterly and yearly work Must have the ability to work independently, maintain confidentiality of information and meet deadlines
• Technology: Must have computer skills and be proficient in Word and Excel
• Flexible Schedule: Must be able to work into the evening on occasion and weekends as required

Compensation package:
Salary range depending on experience
Weekend on call: As a team, the support over the weekends is shared. The incoming calls are low and inquiries very low, maybe once per month and customer service calls estimated three per day on average $100 per weekend, Obligatory -> handle call offs (schedule change; some clients refuse a substitute but generally replaced), can be conducted on the smart phone (we provide that), inquiries,
Bonus programs are set up by volume
Medical/Dental/Vision: Not currently offered, can review individual plans 
Mileage provided/ company car available
Transition packages available depending on experience
 
 

Each Home Instead franchise is independently owned and operated.