Shift Leader - Full-time / Part-time

This is an hourly, non-exempt position used to provide assistance to the management team. Ideally this is part of the Team Member Career Adventure to become an Internal Promote Candidate. The Shift Leader supports Management Team efforts to maximize sales and profits and minimize controllable costs by effectively directing and supervising work shift activities. Makes sound business decisions quickly to ensure guests receive service beyond their expectations. Criteria to become a shift leader:● Approved by the District Manager and the Director of Operations● Employee in good standing● No negative write ups● Perfect image and attendance● Positive attitude, engaging with our guests and a team leader● All Shift Leader candidates must have a background check and social security check completed prior to working any Shift Leader shiftsPrimary Responsibilities● Models and encourages Pieology values and has a deep appreciation and joy of working with people.● Consistently provides a quality product and guest service experience that delivers total guest satisfaction via high energy, and sets an example of guest engagement by building lasting relationships.● Is of high integrity and treats all employees with honesty, respect, and dignity.● Establishes an environment of trust to ensure honest, open and direct communication; and provides a communication process that works up, down, and across the organization.● Effectively plans, organizes and implements all daily operational routines and activities; completes all required administrative duties and daily paperwork.● Able to supervise and perform closing and/or opening duties, as directed by Restaurant Management Team.● Assign work to be done at the direction of the General Manager or Assistant Manager.● Supports the goals, decisions and directives of Restaurant Management.● Follows all POS comp procedures and cash handling procedures.● Cannot conduct team member interviews● Cannot discipline employees● Resolve all restaurant level guest questions, complaints, and problems in a timely and efficient manner with management involvement.● Use common sense when making critical decisions. Contact management if assistance is required or inform management as soon as possible when decisions have been made.● Demonstrate appropriate professional and ethical behavior, at all times, when interacting with guests, employees, and managers● Delegate shift responsibilities to employees and ensure proper completion of assigned tasks and checklists. Sets high goals for team members and drives results.● Ensure that standards of food safety and sanitation are maintained at all times.● Follow all procedures and polices to ensure the safety of all employees and guests.● Interact with guests to ensure satisfaction.● Provide prompt feedback to employees to recognize them for jobs well done.● Communicate and correct employees when not following company standards or procedures.● Must be able and willing to work flexible hours including opening and closing shifts