M&R Agent Manager - Telecommute - Full-time / Part-time

Great sales are the result of strong purpose, conviction and pride - pride in your ability and your product. UnitedHealth Group offers a portfolio of products that are greatly improving the life of others. Bring along your passion and do your life's best work.(sm)
 
The purpose of this job is to supervise Independent Career Agents (ICA's) and FMO agents who sell the UnitedHealth Group (UnitedHealth Group) portfolio of products offered to Medicare beneficiaries and individuals age 50+. The Agent Manager is responsible for achieving assigned sales / membership growth targets through ICA's and FMO’s in his / her territory / territories. Agents are not employees of UnitedHealth Group but rather independent sales agents who contract exclusively with UnitedHealth Group to sell this portfolio of products. Agents may sell additional / alternative products that do not compete with this UnitedHealth Group product portfolio (e.g.; life insurance, home insurance).
 
Primary Responsibilities:


Continually build and nurture our stable of agents

Partner with the ICA Recruiting Manager to source and select candidates for ICA positions to ensure a continual pipeline and sufficient base of staff to meet assigned sales / membership growth targets

Provide a structured on-boarding process, leveraging corporate contracting, certification and training processes, tools and systems

Organize involvement in formal and on-the-job training to ensure an accurate understanding of our products, compliance / policy requirements, sales processes, brand and value proposition messages and sales systems

Organize ICA activities, leads and territories to ensure effective and efficient coordination across the territory

Act as a liaison between agents and UnitedHealth Group sales process owners to ensure agents are appropriately set up and supported across their lifecycle. This includes, contracting, licensing / appointment, certification, training, enrollment administration, commission payment, agent servicing, etc.

Coach and manage performance

Coach / Develop staff to achieve quantitative and qualitative performance targets

Use data and insights to coach for optimal performance

Manage day-to-day time and activities of assigned ICA's to ensure appropriate leading indicators of success and corresponding sales results

Monitor sales results, trends and key performance indicators (KPI's) and hold representatives accountable for achieving targets

Conduct ride-along to observe sales techniques and ensure alignment with expectations and compliance with CMS regulations

Conduct regular one-on-one meetings to review sales results / activities and provide feedback / coaching on opportunities for improvement

Achieve assigned sales targets: Achieve assigned sales/membership growth targets through agents in his / her territory(ies), with a minimum of 65% of sales derived via community based leads and referrals

Partner with the Sales Director to identify and develop relationships with individuals and organizations that influence the buying behavior of our target consumer (e.g.; Providers, Regulators, Faith Based Organizations, and Associations)

Understand the strengths and weaknesses of each organization and how it impacts the marketplace

Facilitate engagement of agents in executing these plans and ensure that agents appropriately build and advance our brand and value proposition and represent our product portfolio and service offerings

Ensure Compliance: Ensure agents adhere to sales and marketing guidelines associated with Medicare regulations, partner expectations (e.g.; AARP) and company policies and procedures

Required Qualifications:



Medicare Knowledge

Healthcare, Management or Sales Experience

Excellent communications skills both verbal and written

Training in presentation skills

Computer proficiency 
Preferred Qualifications:

Medicaid experience
Careers at UnitedHealthcare Medicare & Retirement. The Boomer generation is the fastest growing market segment in health care. And we are the largest business in the nation dedicated to serving their unique health and well-being needs. Up for the challenge of a lifetime? Join a team of the best and the brightest to find bold new ways to proactively improve the health and quality of life of these 9 million customers. You'll find a wealth of dynamic opportunities to grow and develop as we work together to heal and strengthen our health care system. Ready? It's time to do your life's best work.(sm)
 
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
 UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. 
 
 
Job Keywords: Medicare, retirement, insurance, agent manager, M&R, Iowa City, Iowa, IA, Cedar Rapids, Waterloo
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