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About this job

Position summary: To serve guests in an assigned station by providing courteous and efficient service that meets or exceeds guest’s dining expectations.

Position responsibilities:

  • Supports a strong commitment to world class guest service and ensures a pleasant and enjoyable dining experience for restaurant patrons.
  • Completes training requirements and follows service standards as trained.
  • Greets guests promptly and courteously in assigned work station.
  • Understands and executes established procedures for verifying guest’s ability to legally purchase and consume alcohol and knows how to prevent a guest from over indulging.
  • Learns all menus and is able to communicate all food and beverage offerings.
  • Effectively uses suggestive selling techniques.
  • Records food and beverage orders, enters orders into computer system, monitors status of order preparation and safely transports order from kitchen to guest.
  • Monitors and addresses guest needs during meal.
  • Collects monies owed for food and beverages and properly performs all guest check accountability procedures.
  • Performs tip declaration activities and compensates indirectly tipped associates, i.e., Bussers, Bartenders, Runners, as per established service procedures.
  • Performs daily cleaning activities.
  • Performs food running and station set-up / break-down responsibilities as assigned.
  • Performs any other duties, assignments and responsibilities as requested.

Education and/or Experience

  • High School education or equivalent experience

Mathematical Skills / Reasoning Ability

  • Ability to calculate figures and make change

Communication Skills

  • Ability to communicate verbally with customers and other associates
  • Ability to write business correspondence as required

Physical requirements

  • Able to lift up to 50 pounds
  • Able to stand for extended periods

Other Knowledge, Skills and Abilities

  • Possess any local and state required license(s)
  • Knowledge of proper dining service procedures
  • Maintain appearance, attire and hygiene standards
  • Follow established sanitary practices of hand washing and handling of service ware
  • Ability to operate computerized Point of Sale register system