Manager, Content Management - Full-time / Part-time

As America's Un-carrier, T-Mobile US, Inc. (NYSE: TMUS) is redefining the way consumers and businesses buy wireless services through leading product and service innovation. The company's advanced nationwide 4G and 4G LTE network delivers outstanding wireless experiences for customers who are unwilling to compromise on quality and value. Based in Bellevue, Wash., T-Mobile US operates its flagship brands, T-Mobile and MetroPCS. It currently serves approximately 58 million wireless subscribers and provides products and services through 70,000 points of distribution.This leadership position supports the T-Mobile brand by managing websites and/or online communities that deliver content to multiple channels, including our frontline intranet, the T-Mobile customer support site, and/or T-Mobile-owned Social properties. This leader is accountable for ensuring that our frontline employees and/or customers are equipped with the information they need for selling, servicing, or using every product and service that T-Mobile supports.

• Bachelor's degree or 3-5years related experience
• 3-5 years of leadership experience
• 3-5 years of online content management experience
• 3-5 years of experience in communication strategy and delivery
• 2+ years of wireless experience
• Experience contributing to departmental strategy including the development and implementation of underlying tactics
• Experience leading and developing partnerships with employees that are not direct reports
• Ability to work effectively within all levels of the organization to identify and meet business goals
• Proficient in Microsoft Office (Excel, Word, PowerPoint)
• Excellent written and verbal communication skills
• Demonstrated ability to manage and implement multiple content strategies and campaigns

Desired:

• Strategic thinker with proven ability to deliver results
• Strong leadership, employee development, and people skills
• Ability to manage, lead, and develop direct reports across multiple functions and remote locations
• Ability to prioritize and deliver on multiple threads of work
• Expertise with Business Process, Methods and Procedures, content management practices, or Social Media/online community operations
• Demonstrated excellent analytical skills with critical thinking skills
• Familiar with continuous improvement strategies, process, and procedures
• Ability to identify and propose alternative solutions regarding obstacles, resources, and other operating issues
• Ability to build strong cross-functional relationships including those with senior level executives
• Ability to determine and secure the resources and materials needed to perform the work of the unit

Education

• Bachelor's Degree
• 3-5 years related experience

The Manager is the point of contact for their assigned functional areas, including website and/or online community operations. This includes the execution of content/communication strategies, workflow, staffing decisions, and enterprise-wide project assignments. Primary responsibility is to manage the work of content owners, writers, and/or community specialists who are responsible for the creation, design, development, delivery, and maintenance of all assigned content.

• Lead a team of individual contributors, manage professional development, and guide completion of team deliverables generated by daily work, projects, and annual goals.
• Develop and manage content management and/or social workflow and operations across multiple channels and websites/tools.
• Partner with Sr. Manager to develop content and website strategies (internal, external, social) with defined measures of success, and oversee execution of the tactics behind those strategies.
• Maintain assigned topics, websites, social properties, and/or tools, including design, development, and projects related to content management, communications, and social support.
• Assess enterprise project requests and provide staffing for all content-related projects in assigned area of ownership.
• Collaborate with peers and business partners to evaluate and implement content quality programs.
• Communicate team goals, accomplishments, and impacts to cross-functional business partners and senior leadership.
• Function as point of contact for cross-functional business partners, stakeholders, and leadership; handle escalations and expedited requests as appropriate.
• Monitor work load, productivity, and success metrics and adjust defined tactics as needed.
• Backfill/assist Sr. Manager as needed.

We Take Equal Opportunity Seriously - By Choice

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination or harassment based upon any of these factors is wholly inconsistent with our Company values and will not be tolerated. Furthermore, such discrimination or harassment may violate federal, state, or local law.