Business Technology Support Manager - Pasadena, CA - Full-time / Part-time

MSLA is a Medical Corporation that provides comprehensive independent medical evaluations (IME) and other IME related services to the government and private industry. Our business philosophy incorporates both exceptional customer service and quality evaluations, both of which are the primary factors for our rapid growth since our inception in 1998.
 
In addition to our core clinics located throughout California, Nevada and Hawaii, MSLA manages an extensive nationwide network of fully credentialed physicians in all major specialties, each meticulously screened for compliance with our standards for service excellence.
We currently have an opening for a Business Support Technology Manager.
 
Primary Responsibilities:


Provide leadership, technical guidance, training and mentoring to software development teams and IT support personnel
Monitor, evaluate, manage and report on team and individual performance
Hire, develop, train and complete performance appraisals.
Oversee technical aspects of running and managing a business involving three major technology platforms: Application Development; System Management; Network Management
Demonstrate knowledge of systems analysis with emphasis on user relationships, information gathering techniques and scheduling
Contribute to design, development and maintenance of MSLA’s business software applications
Provide design and implementation document and work estimates
Assign software development and support tasks to developers in the team
Guide developers on the best development methodologies and approaches
Manage developer tasks to ensure quality of work and timely completion
Identify potential problems or issues during code reviews and recommend resolution or improvements
Lead or participate in design and implementation meetings, progress and status meetings
Act as a Scrum Master to coach, inspire, and lead agile development teams, and help identify and clear technical impediments within development sprints.
Participate in planning, prioritization and management of IT technical backlog items, sprint backlog, software releases, defect management and application support. 
Participate in requirements and software design meetings with internal and external customers, business analysts and software development teams
Interact with user groups, Business Analysts, QA Testers, and Developers to ensure that technical and functional requirements and performance goals are met
Apply and maintain MSLA’s programming standards, methodologies, and techniques through implementation meetings and code reviews
Establish proper support processes and standard operating procedures to ensure timely resolution of technology issues. (Incident, problem, outage notifications etc.).
Ensure creation of systems support knowledge base to provide rapid knowledge transfer to support personnel for use in trouble shooting
Ensure timely resolution through desk-side support as needed by hardware and software issues
Ensure event technology is provided as needed to all MSLA contracted events
This technology must be properly tested, configured and shipped to ensure event success
Evaluate, research, recommend and implement new software methodologies, architectural and functional software improvements
Evaluate desktop and event system technology based on the needs of MSLA employees and users of event systems
Establish and maintain desktop and event technology asset tracking, destruction and procurement processes
Provision laptop, desktop and print technologies from purchase, to install, through upgrade to retirement and destruction (full life cycle management)
Ensure helpdesk services are provided to all MSLA employees, contractors and contracted professionals
Ensure 24x7x365 support via on-call staffing, notification and escalation

Required Qualifications:


Bachelor’s degree (preferred areas of focus are: Computer Science, MIS, Information Technology or Computer Engineering) or equivalent combination of education, experience and/or applicable military experience

6+ years of leadership experience

6+ years of experience in helpdesk/support management technology

Proficiency in MS Office Products such as Word, Excel, PowerPoint, SharePoint

3+ years of technology procurement and asset management

Knowledge of Visual Studio and VB.NET, SQL Server and relational database modeling concepts, .NET Framework, ADO.NET, ASP.NET, Object Oriented programming concepts, Windows and Web forms

Knowledge of Team Foundation Server or similar source control programs.

Ability to coach, inspire, and lead agile development teams

Proven team building & management skills

Proven organizational skills, project and time management as well as follow through and attention to detail

Ability to provide technical mentoring and guidance for software developers in a team

Ability to create, assign, track, review and assist with programming tasks for developers

Proven analytical and troubleshooting skills

Ability to meet scheduled task requirements within assigned deadlines
Preferred Qualifications:


4+ years of full life-cycle software development experience

6+ years of experience with .NET technologies, developing .NET Windows, Web and Web Services

Proficiency with Visual Studio

Experience with Agile methodology, Team Foundation, Active Director, Spam Filters, Infectious Detection, Mobile Device Management, Firewalls, Intrusion Detection and Prevention, Switching and Routers are very helpful

Healthcare background

Microsoft Certifications

Six Sigma training/certification

Lean training/certification

ITIL knowledge
Careers with MSLA. Our focus is simple. We’re innovators at providing technology-driven, comprehensive, independent medical evaluations to government and private entities.  We’ve joined Logistics Health Incorporated (LHI) and Optum, as part of the UnitedHealth Group family of companies, and our mission is to help the system work better for everyone. When you join our team, you’ll impact the lives of others by verifying the validity of claims, providing quality examinations and meeting the timelines that make a difference for our customers.  Here, you’ll join a team that makes you want to do better every day, resulting in your life's best work.(sm)
 
 
Diversity creates a healthier atmosphere: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.