Project Manager of Consumer Experience - Preferences - MN

You love to challenge the status quo. You thrive on exceeding goals, always making things better than you found them. Bring that passion to UnitedHealth Group and join us on a mission to help people live healthier lives. As a Business Project Manager, you'll work alongside a high caliber team as you drive innovation and business forward. You'll roll up your sleeves as you coordinate complete projects, defining performance and results. When you get into the driver's seat of this role, you will show your expertise in determining time frames, allotment of staffing and funding resources and leading others in the organization to make meaningful process improvements. This is no small opportunity.
 
As a Project Manager of Consumer Experience, you'll shift scope definition, risk identification, methodology and resource allocation to a gear you didn't even know you have. You'll take on tough challenges and create innovative solutions. Along the way, you'll grow and develop at a pace that energizes your career while you do your life's best work.(sm)
 
To learn more about Project Management careers at UHG: Click Here
 
Primary  Responsibilities:

Manage tasks in a project plan, report out on status weekly through weekly status reporting and meetings; track issues and risks; identify mitigation plans to risks and document contingency plans
Identify and collaborate with impacted business areas that require operational readiness for the Enterprise Preferences Management Program (EPMP) business deployments; then identify, track and manage the operational readiness tasks for the EPMP
Bring forward a readiness plan (user onboarding, training, and communication plan, and deployment support, post deployment support) to roll out a new enterprise tool that will be used to manage preference categories across the organization; then execute upon that plan supporting the business roll out of the new administrative tool to the organization
Monitor the business deployment from an operational readiness perspective for the UHC and Optum businesses to ensure successful deployment outcome
Track the results of the deployment through metric reporting and monitoring and provide lessons learned so that future deployments improve effectiveness
Oversees various deliverables and timelines to ensure tasks align with deliverable dates, both within the program and with dependent programs
Establish/apply quality objectives, criteria, standards and levels using appropriate quality management methods, with stakeholder input (e.g. key performance indicators, scope definition)
Builds out strategies for new business operational areas as new features and capabilities are created to serve our consumers
Works with business operations to document and solve for operational challenges brought on by new features and capabilities
Ensures operational readiness for new features and capabilities that will serve our consumers through the build out of effective business process flows, training, and development of operational metrics, deployment support and transition plans to stead state
Builds out contingency plans for various phases of the project
Partners with Organizational Change Management resource to ensure enterprise communication plan encompasses all impacted business areas
Builds out success criteria that is measurable
Develop business value stories and cost benefit analysis for assessment by Leadership
Develop, communicate and implement project risk/issue management plans and strategies
Effectively facilitates meetings, coordinating agenda development, note taking and meeting recaps (including kickoff meetings, requirements gathering meetings, weekly program status meetings, etc.)
Liaisons & coordinates with stakeholders, Project Managers for codependent programs and work streams, along with other cross functional groups
Leads the stakeholder communication plan and provides status updates to management for internal and external consumption on a regular interval

Required Qualifications:


BA/BS or equivalent education and experience

5+ years of business related experience

5+ years of project management experience

Demonstrated ability to organize, prioritize and balance multiple priorities and projects and continue to monitor and make changes to work as the project needs dictate

Intermediate level of proficiency with Excel, PowerPoint, Word

Must be able to work in Minnetonka or Eden Prairie office
Preferred Qualifications:


Demonstrated ability to communicate ideas clearly and concisely to leadership

Demonstrated ability to drive cross-functional projects that include both IT/capability build and business operations/process deliverables

Proven ability to quickly gain credibility, influence and partner with business stakeholders; must possess strong interpersonal skills

Demonstrated ability to drive cross-functional projects and be self-directed and motivated

Demonstrated ability to communicate ideas clearly and concisely to leadership

Demonstrated ability to prioritize and balance multiple priorities and projects

Intermediate level of proficiency with MS Project

Intermediate level of proficiency with SharePoint
Careers with UnitedHealthcare. Let's talk about opportunity. Start with a Fortune 14 organization that's serving more than 85 million people already and building the industry's singular reputation for bold ideas and impeccable execution. Now, add your energy, your passion for excellence, your near-obsession with driving change for the better. Get the picture? UnitedHealthcare is serving employers and individuals, states and communities, military families and veterans where ever they're found across the globe. We bring them the resources of an industry leader and a commitment to improve their lives that's second to none. This is no small opportunity. It's where you can do your life's best work.(sm)
 
 
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
 
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
 
Job Keywords: project management, Minnesota, Minnetonka, Eden Prairie, MN, healthcare, UHC, data, IT
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