Security Systems Technician - Full-time / Part-time

JOB DUTIES:

• Answer phone calls from field technicians who are arriving on site, or leaving site, in response to a service ticket dispatch
• Record information as received from technicians who have responded to service tickets
• Decide course of action for closing service tickets when technicians need more time on site, request parts, or require additional assistance
• Process minor research items as delegated by team leaders

Shift: 10 am - 7 pm

QUALIFICATIONS:

• 1-3 years of professional experience as a Security Technician
• Ability to effectively communicate technical instructions and procedures
• Able to quickly and accurately transcribe information from phone calls into database for tracking purposes
• Demonstrate a willingness to learn and understands their personal needs for growth and development
• Strive to understand how their role affects the other groups within the service department and ultimately the organization's business relationships
• *Alarm Industry experience
• *dealing with electronics; building computers, putting them together and taking them apart would be a great fit
• *Degree or enrolled a plus
• *Experience with EAS systems
• *Experience handling service calls from Technicians
• *Fraud conversions would be a plus

About Aerotek:

Aerotek, headquartered in Hanover, Md., is a leading provider of technical, professional and industrial staffing services. Established in 1983, Aerotek is an operating company of Allegis Group, the largest provider of staffing services in the U.S. Aerotek operates a network of more than 200 non-franchised offices throughout the U.S., Canada and Europe. For more information, visit .

Aerotek is acting as an Employment Agency in relation to this vacancy.