Agent Onboarding Representative - Cypress, CA

Position Description:



Energize your career with one of
Healthcare’s fastest growing companies.  

 

You dream of a great career
with a great company - where you can make an impact and help people.  We
dream of giving you the opportunity to do just this.  And with the
incredible growth of our business, it’s a dream that definitely can come true.
Already one of the world’s leading Healthcare companies, UnitedHealth Group is
restlessly pursuing new ways to operate our Service Centers, improve our
Service levels and help people lead healthier lives. We live for the
opportunity to make a difference and right now, we are living it up.

 

This opportunity is with one of
our most exciting business areas: Optum - a growing part of our family of
companies that make UnitedHealth Group a Fortune 14 leader.

 

Optum helps nearly 60 million Americans live
their lives to the fullest by educating them about their symptoms, conditions,
and treatments; helping them to navigate the system, finance their Healthcare
needs, and stay on track with their Health goals. No other business touches so
many lives in such a positive way. And we do it all with every action focused
on our shared values of Integrity, Compassion, Relationships, Innovation, and
Performance.




Responsible for the daily support of the sales function to minimize
the administrative work of producers. Responsibilities include analyzing and
reporting sales data, and managing the operational logistics of sales meetings
and activities. Works closely with sales and other functional leaders to
develop and maintain the operational infrastructure supporting sales
recruiting, goal setting, training and onboarding, troubleshooting order
processing issues and producer requests, and sales-related information systems
and procedures.




Primary Responsibilities:




Review applications, gather data, determine eligibility
and compliance
Process broker and agent licensing, appointment and
contracting credentials
Ensure that all paperwork, credentials and other
necessary documents are in good order
Perform analysis of submitted material for completeness
and accuracy, analyzing, credentials and documentation
Ensure cases adhere to all policies and procedures, in
addition to federal and state laws and regulations
Identify risks or issues and assess/implement alternate
solutions
Production desk processing of licensing, appointing and
contracting work
Monitors the day-to-day activity on assigned accounts
to keep agent and other stakeholders informed of relevant information or
lack thereof
Participates in interdepartmental team efforts, such as
implementation of updates to the production system
Input applications and process changes to current
contracts.
Responsible for analyzing, processing and completing
cases.
Perform other related duties as required to achieve the
goals and objectives of the company and department.

Required Qualifications:



High School Diploma/GED
Previous experience in a customer service or
sales support role
Previous experience using multiple computer programs
simultaneously to enter, review, and verify information
Previous experience with Microsoft Office
Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.SMDiversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.