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Supervisor Customer Service - Orlando, FL - Full-time / Part-time
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Orlando, FL Orlando, Florida |
About this job
Position Description:
Welcome to one of the most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work.(sm)
Positions in this function are responsible for providing expertise and customer service support to members, customers, and/or providers. Direct phone-based customer interaction to answer and resolve a wide variety of inquiries. Employees in jobs labeled with (SCA) must support a government Service Contract Act (SCA) agreement.
Primary Responsibilities:
Coordinates, supervises and is accountable for the daily/weekly/monthly activities of a team members
Sets priorities for the team to ensure task completion and performance goals are met, such as Quality, Adherence, Service Level and AHT
Coordinates work activities with other supervisors, managers, departments, etc.
Identifies and resolves operational problems using defined processes, expertise and judgment
Provides coaching and feedback to team members, including formal corrective action
Conducts annual performance reviews for team members
Provides expertise and customer service support to members, customers, and/or providers
The candidate needs to be flexible with their schedule, this site is open 7 days a week, from 6 am to midnight. Schedules are assigned during shift bids, based on performance.
Coordinates, supervises and is accountable for the daily activities of business support, technical or production team or unitImpact of work is most often at the team levelÂ
Requirements
Requirements:
High School Diploma/GED
3+ years of customer service experience analyzing and solving customer problems
1+ years of experience as a Supervisor or SME or Team Lead where you are responsible for assisting team members  Â
Demonstrated knowledge of health care terminology and products/services (e.g., medical, dental, behavioral, vision, benefit plans, disability, COBRA, FSA, HRA)
Experience with legal/regulatory requirements (e.g., HIPAA, state/regional requirements)
Ability to take member calls as necessary
Must be available to work between the hours of operation: Open 7 days a week from 6 am to midnight. Schedules are assigned during shift bids and based on performance.
Asset:
Undergraduate Degree
Soft Skills:
Ability to remain focused and productive each day though tasks may be repetitive
Excellent written and verbal communication skills Physical Requirements and Work Environment:
Frequent speaking, listening using a headset, sitting, use of hands/fingers across keyboard or mouse, handling other objects, long periods working at a computer
Service center environment with moderate noise level due to Representatives talking, computers, printers, and floor activityUnitedHealth Group is working to create the health care system of tomorrow. Already Fortune 14, we are totally focused on innovation and change. We work a little harder. We aim a little higher. We expect more from ourselves and each other. And at the end of the day, we're doing a lot of good.Through our family of businesses and a lot of inspired individuals, we're building a high-performance health care system that works better for more people in more ways than ever. Now we're looking to reinforce our team with people who are decisive, brilliant - and built for speed.Come to UnitedHealth Group, and share your ideas and your passion for doing more. We have roles that will fit your skills and knowledge. We have diverse opportunities that will fit your dreams.Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
High School Diploma/GED
3+ years of customer service experience analyzing and solving customer problems
1+ years of experience as a Supervisor or SME or Team Lead where you are responsible for assisting team members  Â
Demonstrated knowledge of health care terminology and products/services (e.g., medical, dental, behavioral, vision, benefit plans, disability, COBRA, FSA, HRA)
Experience with legal/regulatory requirements (e.g., HIPAA, state/regional requirements)
Ability to take member calls as necessary
Must be available to work between the hours of operation: Open 7 days a week from 6 am to midnight. Schedules are assigned during shift bids and based on performance.
Asset:
Undergraduate Degree
Soft Skills:
Ability to remain focused and productive each day though tasks may be repetitive
Excellent written and verbal communication skills Physical Requirements and Work Environment:
Frequent speaking, listening using a headset, sitting, use of hands/fingers across keyboard or mouse, handling other objects, long periods working at a computer
Service center environment with moderate noise level due to Representatives talking, computers, printers, and floor activityUnitedHealth Group is working to create the health care system of tomorrow. Already Fortune 14, we are totally focused on innovation and change. We work a little harder. We aim a little higher. We expect more from ourselves and each other. And at the end of the day, we're doing a lot of good.Through our family of businesses and a lot of inspired individuals, we're building a high-performance health care system that works better for more people in more ways than ever. Now we're looking to reinforce our team with people who are decisive, brilliant - and built for speed.Come to UnitedHealth Group, and share your ideas and your passion for doing more. We have roles that will fit your skills and knowledge. We have diverse opportunities that will fit your dreams.Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
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