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in Belleair, FL
Patient Care Coordinator - Full-time
Hours | Full-time |
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Location | 1541 S. Highland Ave. Belleair, Florida |
About this job
QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required.
BASIC FUNCTION: To provide a high level of customer (patient) satisfaction and to achieve clinic business objectives.
CUSTOMER SERVICE/SALES:
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Ensure that current patients' needs are met in a timely manner
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Manage invoicing and accounts receivables based on patient purchases and insurances claims
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Conduct effective telephone follow up to reschedule "no shows" and cancellations according to procedures
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Maintain basic knowledge of hearing aid technology.
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Maintain knowledge of assistive listening devices.
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Maintain a high level of professionalism when completing the duties and responsibilities of the Patient Coordinator
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Act as a liaison with physicians' offices to maximize referrals
RESPONSIBILITIES:
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Effectively handle incoming telephone lines with ability to answer general questions, collect and record patient and marketing information
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Assemble, maintain and process patient charts according to policies and procedures
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Maintain well organized appointment schedule to optimize patient care and revenue opportunities
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Maintain and process insurance documentation
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Follow established procedures for: Cash management, receivables, and payables; Patient transactions; Clinic supplies; Clinic maintenance; Mail handling; Hearing aid clean & checks
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Compile reports as required
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Effectively use the software system to enter patient information, transactions, and lead tracking
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Attend any scheduled meetings. Meetings may be during or after regular working hours
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Maintain an organized and clean working environment
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Follows company work and safety procedures and policies
EDUCATION and EXPERIENCE:
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High School Diploma or equivalent
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Experience in an environment with an emphasis on customer interaction, and having to work with multiple tasks is required
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Past experience working with senior population is an asset
LANGUAGE SKILLS:
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Excellent oral and written communication skills
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Ability to establish and maintain a professional rapport with patients and co-workers
COMPUTER SKILLS:
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Computer/Keyboard skill
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Proficient with MS Windows and Office
MINIMUM REQUIRED SKILLS:
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Ability to be flexible in work responsibilities
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Ability to function in a multi-tasking environment
Salary: $12 / Hour + Monthly Bonuses
Medical, Dental, Vision, Disability and Life Insurance