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Customer Service Representative - Full-time
•30 days ago
| Hours | Full-time |
|---|---|
| Location | Appleton, WI Appleton, Wisconsin |
About this job
Get on the fast track to a career at Time Warner Cable!
Are you versatile and cool under pressure? Does your “can do†attitude prevail over a fast-paced variety of customer concerns? Do you picture yourself a tech whiz? Then Time Warner Cable is the place to be. We welcome and nurture such extraordinary talent. Discover the most comprehensive training available…plus tremendous support, incentives and a clear career path for growth—all in a culture that values and rewards performance. As a Customer Service Representative you have the opportunity to receive:
After graduating training you will work an 8 hour shift with a one hour lunch within the hours of our call center's operation. All agents are required to work one weekend day of every weekend, and will have another day off during the week.
As a team member in our Customer Care Center, you will assist customers with requests ranging from scheduling appointments to billing and the sale of additional or bundled products. Most importantly, you’ll use your understanding of technology and communication devices to effortlessly troubleshoot issues with customer’s equipment (e.g. cable box, DVR, remote, Android devices, modems) and exhibit possibilities to subscribers. By providing information, options, and an unbeatable level of service you’ll make customers happy—today and going forward.
Ideal Candidates Demonstrate:
• Consultative sales approach
• Versatile and cool under pressure
• “Can do†attitude prevailing over a fast-paced variety of customer concerns
• Excellent written, verbal and interpersonal communication skills
• Ability to perform business math calculations including itemizing a bill
• Problem-solving skills and ability to resolve discrepancies
Preferred Qualifications
• Strong organization skills and the ability to manage multiple tasks
• 6 months or more customer service experience; 1 or more years preferred
• 6 months or more working with multiple software applications; 1 or more years preferred
• 6 months or more sales or retention experience preferred.
• 6 months – 1 year+ heavy volume phone experience in a customer service/call center job preferred.
Complete the application and assessment and a recruiter will follow up with you via email within 48 hours!!
Are you versatile and cool under pressure? Does your “can do†attitude prevail over a fast-paced variety of customer concerns? Do you picture yourself a tech whiz? Then Time Warner Cable is the place to be. We welcome and nurture such extraordinary talent. Discover the most comprehensive training available…plus tremendous support, incentives and a clear career path for growth—all in a culture that values and rewards performance. As a Customer Service Representative you have the opportunity to receive:
- Defined career progression plan with opportunities available at 6 months of great performance
- DISCOUNTED SERVICES...that's RIGHT!!!...cable, internet, phone and home security services
- Outstanding health benefits
- Paid time off - 2 weeks of vacation, plus personal days and sick time
- 12 hours of paid volunteer time yearly
- Weekly one on one time with your leader
- Fun team building events & incentives
- Supportive leadership team
- Casual work environment
- Competitive hourly wage starting at minimum $11.50 an hour- based on experience - with shift differential, career progression pay and incentive compensation that can earn you up to $15.00 an hour based on performance.
- 8 weeks of paid training
- All-encompassing classroom experience including - instructor lead, classroom discussions, hands-on, e-learnings, and mentoring partners
- Class begins Friday, August 12th
After graduating training you will work an 8 hour shift with a one hour lunch within the hours of our call center's operation. All agents are required to work one weekend day of every weekend, and will have another day off during the week.
As a team member in our Customer Care Center, you will assist customers with requests ranging from scheduling appointments to billing and the sale of additional or bundled products. Most importantly, you’ll use your understanding of technology and communication devices to effortlessly troubleshoot issues with customer’s equipment (e.g. cable box, DVR, remote, Android devices, modems) and exhibit possibilities to subscribers. By providing information, options, and an unbeatable level of service you’ll make customers happy—today and going forward.
Ideal Candidates Demonstrate:
• Consultative sales approach
• Versatile and cool under pressure
• “Can do†attitude prevailing over a fast-paced variety of customer concerns
• Excellent written, verbal and interpersonal communication skills
• Ability to perform business math calculations including itemizing a bill
• Problem-solving skills and ability to resolve discrepancies
Preferred Qualifications
• Strong organization skills and the ability to manage multiple tasks
• 6 months or more customer service experience; 1 or more years preferred
• 6 months or more working with multiple software applications; 1 or more years preferred
• 6 months or more sales or retention experience preferred.
• 6 months – 1 year+ heavy volume phone experience in a customer service/call center job preferred.
Complete the application and assessment and a recruiter will follow up with you via email within 48 hours!!
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