Guest Service Agent - Front Desk

The main functions of the Front Desk Associate - Guest Service Agent and Night Auditors are to check guests into and out of the hotel, and operate the switchboard to ensure efficient communication within, to, and from the hotel. The Agent and Auditor must maintain a welcoming attitude and welcome all service questions and requests. The Agent and Auditor are directly responsible for the prompt, efficient, and courtesous check in and check out of guests, collecting monies for services rendered during a guest stay, routing all calls appropriately and politely, taking messages accurately, handling fax transmissions appropriately, and for meeting many other guest needs during their stay. Responsiblities also include keeping records of room availability and guests' accounts manually or using computers, perform bookkeeping activities such as balancing accounts and conducting nightly audits, record guest comments or complaints, advise housekeeping staff when rooms have been vacated and are ready for cleaning, may prepare for basic food service such as setting up or removing continental breakfast or coffee and tea supplies, clean and maintain lobby and common areas.