Supervisor

Responsible for consistently meeting quality and timeliness standards in the supervision of housekeeping staff. A Supervisor must ensure the company mission statement and values are followed, always looking out for the best interests of the company, its employees and customers.

Main Responsibilities:

QUALITY
o Develop and maintain a high standard of excellence within the staff
o Assist in the training and development of staff, both existing and new
o Prep units for housekeepers
o Examine carpets, drapes and furniture for stains, damage or wear and report as necessary
o Inspect and prepare clean units before reporting them as vacant and ready
o Complete the required amount of report cards per week
o Report unit maintenance issues as per company procedure
o Clean units including but not limited to bedrooms, bathrooms, kitchens, living rooms, closets, and decks as needed
o Replace house wares inventory and supplies as needed
o Assist in maintaining the cleanliness of storage closets
o Report lost and found items to Executive Housekeeper
o Attend all training sessions and make practical application of training
o Ensure a safe working environment at each site and office

TIMELINESS
o Willing and able to perform any and all duties related to site operation as directed
o Ensure a sense of urgency exists within housekeeping staff so that units are turned on time
o Personal timeliness, be prompt with all assignments and appointments

BUDGET
o Utilize supplies and equipment efficiently and effectively
o Perform inventory counts as directed
o Responsible for time efficiency of assigned staff

CUSTOMER SERVICE
o Assist in solving guest complaints promptly
o Cultivate and develop strong, positive customer relations
o Willing and able to assist resort guests and owners
o Knowledgeable of the resort

KEY BEHAVIORAL FACTORS:
o A passion for cleanliness
o Demonstrated motivational skills
o Strong work ethic
o Ability to train others
o Desire to help others
o Work irregular hours