Cafe Associate/Cook

The primary function of a Cafe Associate is to assure that all food is prepared according to company safety and quality standards and that customer transactions are professionally and efficiently handled.

DUTIES AND RESPONSIBILITIES
1.1 Customer Service
1.1.1 Keep the customer first in all aspects of the job; be courteous and polite at all times
1.1.2 Greet all customers
1.1.3 Assist customers while shopping; be knowledgeable of products and store layout and helpful throughout the store
1.1.4 Suggestively sell additional products/services
1.1.5 Thank all customers
1.1.6 Handle customer complaints in a professional manner

1.2 Communication & Teamwork
1.2.1 Be friendly, honest & dependable
1.2.2 Wear proper uniform and maintain neat appearance and presentation to others
1.2.3 Effectively communicate (in English) verbally and in writing
1.2.4 Maintain a positive, cooperative attitude & assist co-workers as needed.
1.2.5 Resolve conflicts in positive, productive manner
1.2.6 Follow proper chain of command
1.2.7 Work independently without waiting to be asked
1.2.8 Accept direction and show willingness to improve performance
1.2.9 Arrive for work on time and prepared to start

1.3 Inventory & Financial Control
1.3.1 Understand and follow cash control procedures, including register security, over/shorts, cash, check, credit card, local credit and coupon policies
1.3.2 Follow all loss-prevention policies at all times, including scanning merchandise, using PLU's, etc.
1.3.3 Watch for shoplifters & observe pumps for drive-offs
1.3.4 Follow proper vendor receiving policy

1.4 Merchandising & Sales
1.4.1 Be familiar with layout of store and merchandise
1.4.2 Keep sales area on counter free of clutter
1.4.3 Maintain supply of cups, straws, napkins and condiments
1.4.4 Keep all frozen and hot/cold beverage dispensers full
1.4.5 Front shelves during shift; keep merchandise clean, stocked and rotated, including in store room and cooler

1.5 Safety & Security
1.5.1 Adhere to all safety rules and/or precautions.
1.5.2 Wear and/or utilize proper protective equipment or tools, including slip-resistant shoes, safety goggles (when required), gloves, etc.
1.5.3 Properly report all incidents, problems or concerns to management/supervisor.

1.6 Maintenance, Retailing & Multi-tasking
1.6.1 Be willing to do repetitive work
1.6.2 Operate register and other equipment efficiently and effectively
1.6.3 Clean and maintain all equipment according to policies & checklists
1.6.4 Maintain awareness of environment and surroundings and promptly report or correct any exceptions

1.7 Food Service
1.7.1 Follow all health and safety standards, including personal cleanliness and hygiene, food temperature, food storage, food preparation, food serving, utensil & equipment maintenance and use, and safety
1.7.2 Operate all food prep, cooking and storage equipment efficiently and effectively
1.7.3 Follow all recipes and quick reference guides, including portioning standards

1.8 General
1.8.1 Follow all company policies and procedures.
1.8.2 Strive to reduce possible liability exposures for the company.
1.8.3 Ensure that all methods and procedures implemented in the stores meet local, state and federal rules and regulations.
1.8.4 Complete special duties/assignments assigned by management.

STANDARDS OF PERFORMANCE
2.1 Demonstrates consistent, high-quality customer service.
2.2 Works well with others.
2.3 Completes shift duties accurately and efficiently.
2.4 Maintains clean, well-functioning equipment and economizes on supplies.
2.5 Adheres to safety rules and precautions.
2.6 Punctual, observes work break/meal period policies and has an acceptable overall attendance record.