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Hours Full-time, Part-time
Location 2529 Main St.
Yakima, Washington

About this job

TWIGS BISTRO AND MARTINI BAR
JOB DESCRIPTION
EXPO

Position Title: Expo

Department: FOH Accountable To: FOH Management

The expo supports the Front of House (FOH) staff in various aspects and acts as liaison between the FOH staff and Back of House (BOH) staff. An expo must demonstrate the ability to multi-task in a fast paced environment. The expo is responsible for ensuring that all products leaving the kitchen meets company standards along with assisting in stocking, cleaning and other basic side work tasks while upholding FOH service standards. An expo must help to maintain a safe and sanitary work environment.

In addition, they must be able to interact with guests - remaining friendly and flexible—resulting in the best guest experience possible. The guest and their experience will always be paramount.

Key Performance Elements/Essential Functions
● Demonstrate the ability to multi-task in a fast paced environment
● Attention to detail
● Effective communication skills - must be able to communicate needs of FOH and BOH staff in a clear and respectful manner
● Provides support to FOH staff while adhering to all safety and sanitation, and company policies and procedures.
● Interacts with the staff and guests in a positive manner as to achieve our desired result of achieving 100% guest satisfaction.
● Knowledge of the menu in order to assist with guest inquiries/requests as well as be able to accurately identify food and beverage items
● Responsible for various tasks including, but not limited to:
o Ensuring all products leaving the kitchen meets company standards
o Plating presentation and portion sizes are correct
o Modifications are accurate
o Items are served with correct utensils
o All dishware and flatware are clean
o Ensures that food is delivered to the guests appropriately and utilizes seat numbers to avoid “auctioning” food to the guests
o Ensuring expo line is kept neat, clean and organized as well as stocked with essential FOH items
o Preparing desserts, soups and other side items
o Assisting hosts in greeting & seating of guests when needed
o Assisting bussers with pre-bussing, bussing and resetting of tables
o Assisting servers with refilling of beverages
● Completes tasks for each shift according to the needs of the restaurant.

Other
Regular attendance in conformance with the standards, which may be established and or altered by Twigs Bistro and Martini Bar from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.

Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the restaurant.

Upon employment, all employees are required to fully comply with the Twigs Bistro and Martini Bar rules and regulations for the safe and efficient operation of our properties. Employees who violate the Twigs Bistro and Martini Bar rules and regulations will be subject to disciplinary action, up to and including termination of employment.

Qualification Standards
Education:
Any combination of education and experience equivalent that provides the required knowledge, skills, and abilities. High school education is preferred.

Licenses or Certificates:
Ability to obtain any government required licenses or certificates. For example: Local health department certification and state liquor control board certificate. CPR certification and/or first aid training preferred.

Grooming:
All employees must maintain a neat, clean, and well groomed appearance (specific standards available in our employee training manual)