Residences Director of Facilities - Full-time

Description

At more than 80 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton.

Qualifications

JOB SUMMARY

Functions as the property?s strategic facilities business leader. Manages all engineering/maintenance and housekeeping related operations. Position has overall responsibility for maintaining the building, grounds and physical plant, cleanliness of guest rooms, public space, recreation and laundry. Develops and implements strategies that will deliver products and services, which meet or exceed the needs and expectations of guests and employees while maximizing the financial performance. Responsible for maintaining standards and regulatory requirements. Leads the emergency response team for all facility issues.


CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 6 years experience in the engineering and maintenance or related professional area; technical training in HVAC-R/Electrical/Plumbing.

OR

• 2-year degree from an accredited university in Building and Construction, Engineering, Mechanics, or related major; 4 years experience in the engineering and maintenance or related professional area; technical training in HVAC-R/Electrical/Plumbing.

CORE WORK ACTIVITIES


Leading and Managing Engineering and Housekeeping Operations

• Develops engineering and housekeeping operating strategy that is aligned with the brand?s business strategy and leads its execution.
• Develops project plans in accordance with renovation or new construction needs.
• Manages execution of preventative maintenance and asset protection plan.
• Manages the physical plant including equipment, refrigeration, HVAC, plumbing, water treatment and electrical systems in accordance with brand Standard Operating Procedures.

Maintaining Property Standards

• Manages and controls heat, light and power.
• Maintains property life safety systems (e.g., fire fighting equipment, sprinkler systems, alarm systems).
• Verifies that fire crew has complete understanding of all procedures, equipment and alarms.
• Communicates and verifies that departmental and hotel emergency procedures are executed when necessary.
• Completes appropriate maintenance to life safety system.

Leading Engineering Teams

• Verifies that regular, on-going communication occurs in all areas of Engineering and Housekeeping.
• Identifies key drivers of business success and keeps team focused on the critical few to achieve results.
• Communicates critical information to Engineering and Housekeeping leadership teams.
• Communicates a clear and consistent message regarding departmental goals to produce desired results.

Managing Profitability and Above Property Stakeholder Relations

• Contacts contractors for bids, supervises construction to deliver timely completion of projects within budgetary guidelines.
• Makes recommendations for CAPEX funding of building projects and plant equipment and renovations in accordance with brand business strategy.
• Collaborates with owner?s asset manager on decisions concerning capital improvements to the facility.
• Builds positive relationships with external customers (e.g., city building/zoning department, fire prevention bureau, vendors).

Ensuring Exceptional Customer Service

• Focuses on improving service performance.
• Sets expectations and holds Engineering and Housekeeping leadership teams accountable for demonstrating desired service behaviors.
• Empowers employees to provide excellent guest service.

Conducting Human Resources Activities

• Utilizes employee feedback and an ?open door? policy to identify and address employee problems or concerns in a timely manner.
• Hires engineering and housekeeping management team members who demonstrate strong functional expertise, creativity and entrepreneurial leadership to meet the business needs of the operation.
• Verifies that regular, on-going communication takes place throughout engineering and housekeeping operations to communicate daily operations activities, set expectations and create awareness of business objectives.
• Identifies opportunities to increase profits and create value by challenging existing processes, encouraging innovation and driving necessary change.
• Verifies that employees are treated fairly and equitably.

MANAGEMENT COMPETENCIES

Leadership

• Adaptability ? Develops strategies and identifies resources to implement and manage change; models flexibility in adjusting priorities; and communicates the need for change in a positive way that encourages commitment.

• Communication - Actively listens and uses appropriate communication styles to deliver complex information in a clear concise way and influences others to accept a point of view, gain consensus, or take action.

• Problem Solving and Decision Making - Models and sets expectations for solving complex problems, collecting and comparing information to evaluate alternatives, considering their potential impact before making decisions, involving others to gain agreement and support, and guiding others to implement solutions.

• Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.

Managing Execution

• Building and Contributing to Teams - Leads and participates as a member of a team to move the team toward the completion of common goals while fostering cohesion and collaboration among team members.

• Driving for Results - Focuses and guides others in accomplishing work objectives.

• Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements self and/or others to accomplish goals and ensure work is completed.

Building Relationships

• Coworker Relationships - Develops and uses collaborative relationships to facilitate the accomplishment of work goals.

• Customer Relationships - Develops and sustains relationships based on an understanding of customer needs and actions consistent with the company?s service standards.

• Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.

Generating Talent and Organizational Capability

• Organizational Capability - Evaluates and adapts the structure of organizational units, jobs, and work processes to best fit the needs and/or support the goals of an organizational unit.

• Talent Management - Provides guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.

Learning and Applying Professional Expertise

• Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others.

• Business Acumen - Understands and utilizes business information (e.g., data related to employee engagement, guest satisfaction, and property financial performance) to manage everyday operations and generate innovative solutions to approach business and administrative challenges.

• Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges.

• Equipment Maintenance - Knowledge of routine and preventative maintenance of mechanical systems including timely management of the preventative maintenance process to protect an owner's assets.

• Equipment Selection ? Determining the kind of tools and equipment needed to do a job.

• Troubleshooting ? Determining causes of mechanical or technological operating errors and deciding what to do about it.

• Telecommunications ? Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.

• Purchasing and Materials Management - Knowledge of practices and procedures needed to maintain material, equipment and supplies; including vendor identification and contract negotiation, supply requisition and purchasing, and inventory control.

• Building and Safety Codes - Knowledge of local and Federal building and safety codes.

• Emergency Systems - Knowledge of fire prevention, air quality, and emergency power systems. This includes the ability to operate, maintain, and inspect the property?s fire prevention equipment (e.g., sprinkler system, fire alarm), air quality equipment (e.g., carbon monoxide detectors), and emergency power system.

• Hazardous Materials and Chemicals - The ability to handle and store hazardous materials and chemicals. This includes knowledge of the safety precautions required for each chemical.

• HVAC/Refrigeration - Knowledge of heating, ventilation, and air conditioning, equipment, including boilers, chillers, air handling units/controls, and refrigeration equipment. This includes the ability to inspect, repair, and maintain equipment, charge refrigeration systems, replace air filters, and clean coils.

• Indoor Air Quality Management - Knowledge of policies and procedures to ensure an effective indoor air quality process including the ability to recognize and eliminate biological contaminant sources and chemical contaminants.

• Pneumatic/Electronic Systems and Controls - Knowledge of pneumatic/electronic systems and controls in order to operate and maintain pneumatic/electronic systems and controls, as well as compressors.

• Energy - Knowledge of energy management and efficient operation of the building and associated systems including retro and continuous commissioning and demand side management. This also includes minimizing the carbon footprint and complying with applicable environmental codes.

• Safety and Personal Protective Equipment - Knowledge of the lock out tag out process and the personal protective equipment (PPE) safety process required (e.g., ear plugs, gloves, respirators, safety glasses) for a given work activity, and correct ways to use the lock out tag out and PPE equipment.

• Financial Management - Knowledge of capital budget preparation and the ability to manage function within budget.

• Contract Negotiating - Knowledge and ability to prepare contract documents to formalize business process.

• Water Facility Maintenance and Safety - Knowledge and ability to treat and maintain water for use in primary outlets (e.g., rooms, restaurants, recreation, sewage).

• Basic Competencies - Fundamental competencies required for accomplishing basic work activities.

• Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).

• Mathematical Reasoning - Demonstrates ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues.

• Oral Comprehension - Demonstrates ability to listen to and understand information and ideas presented through spoken words and sentences.

• Reading Comprehension - Demonstrates understanding of written sentences and paragraphs in work-related documents.

• Writing - Communicates effectively in writing as appropriate for the needs of the audience.

The Ritz-Carlton is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.