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in Oshkosh, WI

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Hours Full-time, Part-time
Location 203 - 54901
Oshkosh, Wisconsin

About this job

Interested in joining Wisconsin’s #1, in-home senior care organization? Home Instead Senior Care is seeking a positive professional who enjoys building relationships and wants to join an organization that embraces the following:

Core Value
At Home Instead we only have one, Love(v.) or Love the verb, demonstrated by our eight key attributes: Patient, Kind, Humble, Selfless, Respectful, Forgiving, Honest, and Committed.

Core Purpose
To Teach Others About Love(v.)

Core Passion
To Revolutionize the Image of Aging

DESCRIPTION
Assigned to a specific franchise location, the Staff Coordinator (SC) uses independent judgment and discretion to assess client needs, analyzes data to qualify available CAREGivers, and places suitable CAREGivers with clients upon determining the best client/CAREGiver match.  This position coordinates introductions between clients and CAREGivers, and uses discretion to achieve optimum utilization of CAREGivers. 
 
RESPONSIBILITIES
  • Reflects the values of We Care Senior Care, Inc. d.b.a. an independently owned and operated Home Instead Senior Care franchise
  • Autonomously manages the creation and maintenance of client and CAREGiver schedules with an emphasis on creating high quality matches and development of extraordinary relationships
  • Holds CAREGivers accountable for meeting expectations of tier assignments, including hours worked and taking additional shifts
  • Negotiates availability and shift assignments with CAREGivers
  • Increases client loyalty by consulting clients to better meet their needs
  • Coaches CAREGivers on a variety of issues including interpretation and administration of company policies, procedures and inquiries
  • Orchestrates introductions for new client/CAREGiver meetings
  • Designs, tests and implements a responsive contingency plan to ensure 100% maintenance of service hours and mitigation of CAREGiver overtime
  • Ensures quality care by identifying and following through on opportunities to increase service hours
  • Utilizes independent judgment to problem solve and mediate CAREGiver, client and staffing concerns
  • Addresses inquiries over the phone and accurately log all activity in the database
  • Participates in CAREGiver, Admin and other meetings.
  • All other duties as assigned
 
MINIMUM QUALIFICATIONS
  • Advanced degree in business or related professional experience
  • Strong computer skills with proficiency in software applications, such as Word and Excel
  • Demonstrated ability to work independently and use sound judgment and discretion successfully
  • Ability to influence and persuade others with confidence and diplomacy
  • Professional verbal and written communication skills with the ability to listen effectively
  • Excellent organizational and time management skills
  • Attention to detail and accuracy
  • Ability to quickly establish rapport and build relationships
  • Resilient and tenacious with a positive attitude
  • Proven creativity and problem solving
  • Established professionalism, integrity and fair-mindedness
  • Ability to successfully navigate multiple priorities in a fast-paced environment
  • Reasonably regular, predictable attendance
Our team members are dedicated, compassionate, and have a positive attitude toward all team-members, visitors, clients and the communities in which we serve. In return, we reward employees with a healthy and positive work environment, competitive wages with performance bonuses, a competitive benefits package and the opportunity to grow as our business grows. To learn more about us, please visit https://www.homeinstead.com/203.
 

Each Home Instead franchise is independently owned and operated.