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in Raleigh, NC

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Hours Full-time, Part-time
Location Raleigh, NC
Raleigh, North Carolina

About this job

Universal Protection Service seeks an enthusiastic, passionate Security Dispatch Supervisor in Raleigh, NC.

We seek leaders that inspire the best from their employees and have the ability and desire to mentor, train, and help their staff grow! If you are a dynamic leader with a passion for service excellence and would like to be an integral part of our success, please consider joining our team!

The responsibilities for the Security Supervisor include, but are not limited to, the following:
  • Must have management, supervisory, communicative and interpersonal skills, and must be able to be flexible and operate on an "emergency/on-call basis".
  • Must be able to work full time (40+ hour a week) with open availability
  • Must have familiarity with windows/PC computer environment, with demonstrable skills in word processing, spreadsheets, electronic mail, and Internet functionality. MS Office experience is required (Access, Excel, and Word)
  • Must have familiarity with two‐way radio systems, communication protocol, and multiline telephone management skills.
  • Must be competent to make decisions for proper response and notifications during emergencies and unusual situations not specified in policies and procedures.
  • Must have a background reflecting continuance and attendance to all training courses and the ability to pass a final written and scenario test.
  • One years of security control center experience is preferred.
  • Must have excellent verbal and written communication skills and demonstrate a command of the English language.
  • Must possess excellent customer service skills.
  • Must be detail oriented and work well under pressure.
  • Must be able to effectively multitask and prioritize.
  • Must be dependable and posses leadership skills
  • Must appear and present a professional image
Position Requirements

This position is Full Time offering benefits including $16.25/hour pay + paid vacation + on the spot recognition program + medical, dental, vision, flex spending, and 401K. This is a great opportunity for someone looking for long term stable employment.

Essential Physical and Mental Functions
  • Stand or walk constantly (for up to an entire shift) on various surfaces (tile, concrete, carpet)
  • Climb stairs, ramps, or ladders occasionally during shift
  • Occasionally bend/twist at waist/knees/neck to perform various duties
  • Occasionally lift or carry up to 40 pounds
  • Run as needed
  • Constant use of both hands and arms in reaching/handling/grasping/fingering while using phone, notepad, writing reports, and other administrative tasks
  • Constant use of eyes (correctable vision to normal level required) to observe, read, interact with public and co-workers, view security monitors; includes hand/eye coordination
  • Read, understand and clearly speak English; constantly use speech and hearing (correctable to normal level required) in communicating with public/co-workers, giving and receiving instructions, using phones
  • Work in various environments including adverse outdoor conditions such as cold, rain or heat;
  • Constant mental alertness and attention to detail required while setting priorities and following up on assignments
  • Must possess effective written and oral communication and interpersonal skills with ability to deal with all levels of personnel and the general public in a professional and effective manner; must be able to use initiative and independent judgment within established guidelines
  • Must be able to frequently prepare written reports and logs in neat, legible handwriting; may require computer skills
  • Must be able to read and understand all operating procedures and instructions
  • Must be able to handle pressure of working with high volume general public (constantly to occasionally depending on assignment)


EOE/Minorities/Females/Vet/Disability

Universal Protection Service is an Equal Opportunity Employer committed to hiring a diverse workforce.

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