Banquet Server - Full-time / Part-time

POSITION PURPOSE:

 

To set-up Banquet Room and serve food and/or beverages in a friendly, courteous and professional manner according to AUHDCC's high standards of quality.

 

EXAMPLES OF DUTIES:

 

      ESSENTIAL FUNCTIONS:

 

Responds to all guest and client requests promptly and efficiently.

 

Set up banquet room as instructed by Banquet Captain to include linen, serviceware and glassware.

 

Attend roll call meetings before events to learn function particulars, including guest and hotel expectations.

 

Greet guests and respond to requests in a friendly and courteous manner.

 

Serve the food and/or beverage in the order and to the expectation of the Banquet Captain to ensure consistency throughout the banquet.  Promptly bus dishes as guests complete each course and/or meal at the end of the meal or function.

 

Replenish beverages as necessary, and check with guests for overall satisfaction.

 

Once banquet is complete, reset banquet room according to Captain's specifications to ensure the readiness of the room for the following function.

 

      Other:

 

Regular attendance in conformance with the standards, which may be established by AUHDCC from time to time, is essential to the successful performance of this position.  Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.

 

Due to the cyclical nature of the hospitality industry, employees may be required to work

varying schedules to reflect the business needs of the hotel.

 

 

 

                                                                             

 

 

 

 

Upon employment, all employees are required to fully comply with AUHDCC's rules and regulations for the safe and efficient operation of hotel facilities. Employees who violate Hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.

 

      SUPPORTIVE FUNCTIONS:

 

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the hotel.

 

           

Perform all assigned sidework to include replenishing condiments and restocking banquet shelves with supplies.

 

Perform general cleaning tasks using standard hotel cleaning products, as assigned to adhere to health standards.

 

Abide by all State, Federal and Corporate liquor regulations pertaining to serving alcoholic beverages to minors and intoxicated guests.

 

Performs support functions for Banquet Housemen as requested.

 

SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY

 

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.

 

Must have basic knowledge of food and beverage preparations, service standards, guest relations and etiquette.

 

Knowledge of the appropriate table settings and serviceware.

 

Basic knowledge of the English language sufficient to understand inquiries from customers and communicate simple instructions.

 

Ability to comprehend and apply written product-labeling instructions to enable the safe application of products and processes within the hotel.

 

Ability to remember, recite and promote the variety of menu items.

 

Ability to transport up to 30 lbs. through a crowded room on a continuous basis throughout the shift.

 

Ability to operate beverage equipment, eg. coffee maker.

 

 

 

QUALIFICATION STANDARDS

 

 

      Working Environment / Physical Activities:

 

Inside with protection from weather but not necessarily from temperature changes. May require some time in walk in refrigerators and freezers as relating to the preparation of certain menu items.

 

Physical activities include lifting and carrying objects. Walking, talking, standing, bending, stooping, seeing, touching, feeling, fingering, reaching, handling.

Requires considerable repetitive motion of hands and wrists as relating to lifting, carrying and serving clients.

 

Involves the use of body members. hand tools, and or special devices to work, move, or carry objects or materials.

 

Involves sufficient interaction with other people as relating to serving and attending to needs, requests or expressed or implicit wishes of guests or clients. Immediate response is required.

 

      Education:

 

Any combination of education, training or experience that provides the required knowledge, skills and abilities.  Grade school education preferred.

 

      Experience:

 

No prior experience required.  Prior hospitality experience preferred.

 

      Licenses or certificates:

 

Ability to obtain any government required licenses or certificates. CPR Certification and/or First Aid training preferred.

 

      Grooming:

 

All employees must maintain a neat, clean and well-groomed appearance (specific standards available).