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in Coral Springs, FL

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Hours Full-time, Part-time
Location Coral Springs, FL
Coral Springs, Florida

About this job

# Description Toys"R"Us is the world's leading dedicated toy and baby products retailer, offering a differentiated shopping experience through its family of brands. The company is committed to serving its communities as a caring and reputable neighbor through programs dedicated to keeping kids safe and helping them in times of need. For more information about Toys"R"Us go toToysrusinc.com or YouTube/ToysRUsCareers to hear from our team members! "R" Us Team Members strive to help guide our customers, and ensure that all of their needs are met. As the Juvenile Specialist, you will serve as an Expert/Category Pro, providing industry leading expertise, and making the customer experience as easy as possible. In addition, you will help ensure our team delivers on our guiding principles of EASY, EXPERT and FAIR. You will help "R"Us as we strive to be the EASIEST place in the World to find solutions at FAIR prices for kids and babies, because we are the EXPERTS and understand the challenges of parenting. ** The Juvenile Specialist is responsible for consistently delivering superior experiences for "R"Us Customers through the use of suggestive selling techniques which results in the sale of merchandise to our Customers. The Juvenile Specialist helps promote and sell our service programs such as: Endless Earnings Reward program; Square Trade, the "R"Us Credit Card, Rewards "R"Us Loyalty program, and seminar/events available at the store The Juvenile Specialist is responsible for training and developing our Team Members on Customer Service, selling skills and product knowledge for the baby/juvenile departments. They serve as the subject matter expert and is responsible for ensuring that all business initiatives in their departments are implemented and executed per Company SOP, along with performing and completing the Routine Action Plan (RAP Sheet) for their position during the shifts. As the baby product authority, Specialists who assist at Baby Registry must ensure that they ask questions and engage Customers to determine the appropriate products to recommend. The Specialist will ensure that Customers are registered for everything they will need so that they are confident and excited and happy with the selections they have made for the new addition to their family. The ultimate goal of this role is to create an emotional connection with every person involved with the arrival of a new baby and create a Customer for life. The Juvenile Specialist is a full time position and requires flexible availability including nights and weekends. This position reports directly to the Assistant Store Manager. They will spend the majority of their time (up to 90%) working on the sales floor, devoting approximately 2/3 of that time to selling activities during peak traffic hours. ** *Responsibilities:* * Demonstrate the use of selling skills by becoming knowledgeable with our product and service offerings: * To ask open-ended discovery questions in order to determine the right product for a Customer based on their needs and/or lifestyle * Use product knowledge to assist the Customer with product choices and suggest add-on items to increase items per transaction and average sales * Promote and offer applicable services to the Customer such as Endless Earnings Reward program; Square Trade Plans, the "R"Us Credit Card, Rewards "R"Us Loyalty program. * To deliver supreme service using the STAR model with all of our Customers- Every Day, Every Time * Drive sales in the Baby departments by achieving set goals * Use "Save the Sale" concepts to ensure that we are utilizing all Omni channel options for Customers when items may be out of stock in store * Assist Customers at registry kiosk to ensure they have a clear understanding of how to read and understand the registry print-outs as well as locate items in the store * Display a positive attitude while assisting multiple Customers and providing excellent Customer service * Learn safety requirements for products and communicate them to Customers to assist in their decision making process * Resolve problems and Customer issues rapidly * Work together with peers and ensure all our Customers' needs are met and exceeded * Communicate out of stock and other Customer impacting issues to Supervisor immediately * Ensure that all displays are in working order for the Customers to demo and that the area is neat and shopable at all times by maintaining Standards of Excellence within department * Conduct product demonstrations to promote sales of items to our Customers * Utilize specific technology in department (store systems) to look up merchandise, etc. * Assist fellow team members with baby registry knowledge * Properly exercise the use of the communication tools as per the Telephone, Paging & Walkie-Talkie Etiquette SOP * Execute all elements of the respective Routine Action Plan * Assist in recovering the store prior to closing * Take initiative to further self-development to promote future growth with "R"Us # Qualifications *Qualifications:* * Previous experience in a sales driven retail environment a plus * Strong Customer service skills * Must possess a high degree of interpersonal skills with an outgoing, friendly, pleasant personality that represents the "R"Us brand * Excellent follow up skills * Utilize strong communication skills ‐ verbal, non-verbal and display active listening to assist Customers in making their selections * Ability to lift and carry merchandise weighing up to 40 pounds and to climb/descend ladders * Multi-lingual speaking a plus, but not required ***Please note that we recruit for this position on an on-going basis in order to build a talent pool of potential candidates. When a position becomes available, we will review applicants at that time.**Due to the volume of resumes that we receive, only those candidates selected for interviews will be contacted.**Thank you for your interest in Toys"R"Us!* **Job Function:** Store Team Member **Primary Location:** USA-FL-Coral Springs **Schedule:** Full-time **Brand:** Toys 'R' US **Req ID:** 69561