Medicare Member Service Representative (Seasonal)

We have a full-time opening for a Medicare Member Service Representative (Seasonal).

Must be able to work various shifts per week.

• Must have 2 or more years experience.
• Must have a high school diploma or equivalent.
• Be authorized to work in the United States.
• Background check required.

 

In order to be considered, applicant must apply through: https://bcbsma.wd5.myworkdayjobs.com/en-US/BCBSMA/job/Hingham/Medicare-Member-Service-Representative--Seasonal-_R00069-4

 

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As the primary contact for our customers, the Member Service Representative is one of the most important positions at Blue Cross Blue Shield of Massachusetts. Our ability to provide outstanding service to our members continues to be a top goal for every associate at Blue Cross Blue Shield of Massachusetts.

Position Details:

 

• Start Date: We are currently hiring for an anticipated start date of August 15, 2016.

 

• Location: The Medicare Markets Member Service Representative role is an opportunity to work on-site at our Hingham, MA location.

 

• Compensation: Our starting base wage for all Member Service Representatives is $17.43/hr.

 

• Work Environment: Member Service Representatives work in a structured inbound call center environment.

 

• Training: Successful candidates must be able to attend a seven-week classroom training program. This training is held Monday through Friday from 8 am – 4 pm in our Hingham office.

 

• Schedule: This is a seasonal, full time position. Selected candidates can expect to work 37.5 hours per week during our annual election period (August – February).  After training, Service Representatives work on a flex schedule. Service Representatives can start their earliest shifts at 8:00am and finish some shifts as late as 6:00pm.

 

• Holidays: Though this is a call center role, you are not required to work on weekends or on the ten statutory holidays observed by our company!

 

• Essential Employee: This position has been identified as essential to the operations of the company in the event of a building closure due to weather, emergency, or disaster. Holding an essential position, you may be expected to hold a company issued laptop and work from residence or other remote location in the event of a building closure, emergency, or disaster.

An 18 month commitment is required for this position before applying internally for other positions.

 

 

Responsibilities:

•Act as the primary resource supporting member education and engagement efforts by contacting members and their representatives to inform and educate them about their health care benefits

•Create positive, meaningful customer interactions by fostering partnerships with members throughout their health care experience via inbound and outbound calls

•Deliver world class service that is personalized in an effort to increase the percentage of very satisfied members and first call resolution as well as support the Medicare 5 STAR Program

•Comply with CMS and DOI contract requirements; keeping well informed of pertinent changes to regulations

•Act as a resource and liaison for multiple partners to assist members with obtaining assistance for overall resolution

•Utilize the BCBSMA computer system to look up and record information regarding a customer's account •Advise customers regarding policy and benefit information for their health plan

•Trend and share best practices by identifying process improvements and initiatives as well as contributing to solutions

•Actively listen to customers and respond appropriately to their inquiries •Investigate and resolve member inquiries through correspondence and computer research

•Contribute to a team effort to meet or exceed service, production and quality goals

•Identify errors and implement solutions with team members and leaders

•Meet and exceed daily, weekly and monthly performance goals Qualifications:

•High school diploma or equivalent •College degree or comparable experience preferred

•2 plus years of successful work experience in a customer focused environment, direct customer contact via phone preferred

•Prior experience assisting members and/or providers with telephone inquiries

•Basic knowledge of personal computer operations and software packages

•Experience in a Windows environment preferred

•Excellent organizational, problem solving, communication and interpersonal skills

 

Seasonal Member Service Representatives are eligible for the following benefits:

 

•Health insurance (medical, dental, vision)

•Life insurance

•Short Term and Long Term Disability

•Transportation Subsidy

•Employee Savings Plan (401K)

•Vacation and Sick Time

•Holiday Pay

 

Location

Hingham

Time Type

Full time