Activities Concierge / Mountain Information Agent - Full-time / Part-time

Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's 50 most innovative companies as named by Fast Company, and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak.

 

 

 

A Breck Mountain Information & Activities Agent is a highly visible, professional position.  Agents answer the phone at Breckenridge Ski Resort's (BSR) Mtn Info call center, update on mtn digital signage, manage resort e-mail account, social media communication, and website content and updates.  Agents also work on Private Lesson bookings and selling lessons and lift tickets at an on mtn sales location.  This position is detail oriented, requires follow through on all assigned tasks, communicates effectively with others, shares information with others in an appropriate and timely manner, and works well within multiple departments of BSR to ensure a great experience for our guests.

 

Responsibilities include, but are not limited to:

• Very strong understanding of Breckenridge Ski Resort, other Vail Resorts, and local community.
• Daily sale of all Ski & Snowboard School, Lift Ticket, Season Pass, and Activity Products
• Detailed explaination of all Ski & Snowboard School, Lift Ticket, Season Pass, and Activity Products to guests.
• Book Private Lessons and Mountain Dining reservations as requested.
• Daily updates of mountain terrain openings/closures via multiple systems.
• Professionally and enthusiastically answering guest inquiries via phone and email.
• Assists visitors to the Administration building, facilitating parking, greeting, and notifying staff of their arrival.
• Ensure a clean, professional, and quality employee break room experience in the Administration building. 
• Daily data entry including Epic Mix Academy, Epic Service Solutions, and guest liability waivers.
• Proactively seek out new information to assist guests. 
• Ensure website information is accurate and update when necessary.
• Understand, and support department operations and company policies and procedures.
• Resolve guest issues; perform refunds or issue Epic Service Solutions under guidence of Supervisor/Manager; refer guest problems with details to Supervisor/Manager

 

Requirements:

• High School Diploma or equivalent - required
• Must be able to communicate fluently in English, Spanish skills preferred
• Previous experience in Guest services
• Cash handling experience
• Knowledge of Breckenridge Resort and town - preferred
• Prior experience working RPOS - preferred
• Ability to multitask and work independently
• Computer proficiency in point of sale, web based programs, and Microsoft Office

If you’re hard working and feel exhilarated serving others, you’ll feel right at home in our authentic ski town and world-class mountain resort. As a community of adventurers and discoverers, we deliver an experience of a lifetime to every single guest that visits our mountain town. If you’re interested in moving mountains in your career, come work with us at Breckenridge where you’ll instantly feel at home.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 123764