Upper Block Clerk (Tuesday Only)

Job Scope:

Record and verify information, process documents and provide customer service and auctioneer support during and after sales of vehicles up for auction.

Key Responsibilities:

• Record lane and Simulcast bid amounts and enter customer related data in computer system
• Provide assistance to auctioneer with monitor operation, information verification and bid review
• Process bills of sale as required
• Notify supervisor of customer or system issues in support of efficient resolution and continuation of sale
• Observe all job related safety and health procedures
• Perform other job related duties as assigned by supervisor
• Change & Innovation
• Frequently considers what the best way to do things and looks for ways to streamline and/or improve work processes
• Draws from a variety of sources and experiences to identify alternative solutions
• Adapts in the face of ambiguity or uncertainty
• Embraces changes affecting one's area
• Customer Focus
• Focuses on customer needs and preferences in delivering work product
• Delivers impactful, timely solutions that are meaningful to the customer Follows up with customers to ensure problems are solved
• Shares information and explains procedures in a way that is easy for others to understand
• Adapts personal style and approach to quickly establish rapport while maintaining professional demeanor in all customer situations
• Collaboration
• Demonstrates "we versus me" thinking
• Willingly provides assistance and support to others
• Works cooperatively with people from diverse backgrounds
• Addresses and resolves conflict directly and constructively
• Builds a relationship network within and across departments
• Drives Results
• Plans appropriately for daily work and projects
• Delivers consistently strong performance that co-workers can rely upon