Staffing Coordinator

Job Summary

The Staffing Coordinator handles client and employee scheduling which will occur during normal office hours (Mon - Fri) as well as the occasional after hours (on-call). They will monitor the telephony (automated time keeping system) for non clock in and outs. They will also handle other office coordination/clerical duties. This is a full-time position (35-40 hours).

Job Functions

• Answers telephone, takes inquiries or messages using proper telephone etiquette.
• Takes referrals and inquiries on the phone.
• Recruits caregivers, schedules and conducts the interviews as well as screens and tests all applicants.
• Updates scheduling, scheduling conflicts in our Clear Care software system.
• Files documentation of associate work record(s) for all caregiver associates.
• Maintains documentation/filing for all clientele.
• Occasionally under the direction of the Operations Manager, schedules after hours open shifts with appropriate associates, making all follow through calls necessary to produce an effective, smooth flowing schedule.
• Maintains a written log of all actions taken during business hours to report it in the EOD Report via email.
• Assists with other office duties assigned by the Operations Manager as well as attends appropriate office mtgs.

Occasional On-Call Duties

• Takes calls or message’s from the answering service using proper telephone etiquette and responds promptly to resolve client or employee issues.
• Takes referrals and inquiries. Calls will come in from answering service via text(s).
• Updates our Clear Care software from home computer or laptop or phone.
• Makes notes in the shift calendar or activity modules (Clear Care system) for each call/issue that comes in.

Qualifications

• High School graduate or equivalent.
• Scheduling experience a plus (not necessary).
• Basic office and computer skills, organizational abilities with attention to detail.
• Excellent interpersonal relations abilities as well as excellent telephone skills.
• Able to work independently, demonstrating sound judgment.
• Read, write, speak, and understand English.

Working Conditions/Environment

Local office in Beaverton (building has cafe and is surrounded by local restaurants)

Reports To: Operations Manager