Shift Supervisor

Immediate Openings! Great Summer Job! Competitive Wages! Flexible Schedule! Full-Time and Part-Time Opportunities! Excellent Training! Great Benefits for Full-Time Employees!

We Serve Amazing!

Are you passionate about fresh and amazing food? Are you enthusiastic about delivering the best customer experience? Are you looking to gain valuable experience in a growing company? Are you interested in working for a company that is redefining customer experience across America? Come join the Costa Vida team!

We offer amazing opportunities, career advancement opportunities, a competitive salary, comprehensive benefits, discounts on fresh Costa Vida food, and a positive culture to help you succeed in your career. Come grow with us!

The ideal candidate is energetic, fun, willing to learn and develop new skills!

A Costa Vida Shift Lead is responsible for leading and executing the brand standards during a period of a shift. (4-6 hours). Shift Leads are expected to maintain a high level of food quality, customer service, and sanitation.

At Costa Vida our Mission and Values are the foundation to providing a great guest experience every day and should be the driving force behind all job expectations and responsibilities.

At Costa Vida our Mission and Values are as follows:

Mission- “We serve amazing Mexican-inspired fresh food that offers a quick escape to the coast”.

Values- TIDAL

                                T- TEAM: You. Me. We.

                                I-INTEGRITY: I do the right thing.

                                D-DISCIPLINE: I always strive for excellence.

                                A-ASSERTIVE: I am empowered.

                                L-LOVE: I care.

 

SPECIFIC RESPONSIBILITIES INCLUDE

• Maintains the Quality Assurance Program and sees that standards are actively upheld within the restaurant.  Coaches, trains and acts on areas that present an opportunity for improvement.  Ensures that the restaurant is neat, clean, safe and organized.
• Ensures that food is kept within proper temperature guidelines.
• Assist the GM and AGM by maintaining good knowledge of HAACP program and executing by the Costa Vida standards.
• Ensures that safety standards are followed while cooking or preparing food within the restaurant.
• Follows, and sees that portioning guidelines are adhered to for master recipes and menu build recipes alike.
• Ensures that all prepared recipes meet not only taste standards, but appearance standards as well.

PROVIDING the ULTIMATE GUEST EXPERIENCE

• All actions and decisions are completely focused on and driven by the Guests’ wants and needs.
• Provides a happy, high energy environment, where Guests are excited to return.
• Provides a clean, safe environment in which Guests feel comfortable to dine.
• Ensures all Guests are treated with dignity, respect and professionalism.
• Is aware of any Guest issues and sees they are handled in a fair and timely fashion.  Follows up with Team Members regarding Guest feedback, providing training and coaching in any areas below standards.
• Trains employees with a high Guest satisfaction mentality, providing great service and product at all times.
• Builds relationships with Guests, leading to repeat visits and therefore increased sales.  Methods including table touching, identifying repeat visitors then acting accordingly and extra efforts for kids.

TRAINING and DEVELOPMENT

• Maintains an environment where all Team Members are treated fairly and respected, so as to successfully operate, in addition to creating an atmosphere where Team Members want to be, grow and learn.
• Assists Management Team with orientation, training and development provided to company standards.
• Assists Management Team to ensure that all Team Members are trained, motivated and empowered to meet and exceed Costa Vida standards.  Provides feedback and coaching to strengthen skill set and execution.
• Seeks development and growth opportunities for personal improvement.
• Makes effective decisions regarding Team Members’ performance.  Holding Team Members accountable for their actions.  Confronts poor and/or exceptional performance accordingly.

EFFECTIVE BUSINESS MANAGEMENT

• Leads by providing the proper example for Team Members to follow.
• Assists Management Team to identify staffing needs (including day-to-day and special circumstances) and acts accordingly.
• Begins training for following areas:
  • Time Management and Planning
  • Organizational Skills
  • Creates an effective “Team” atmosphere.
  • Communication
  • Delegation (with follow-up)
• Is positive and professional in all interactions with Team Members, Guests, Vendors and Colleagues.

ETHICAL and FAIR BUSINESS PRACTICES

• Serves as a role model by setting a positive example for the entire Team in all aspects of business and personnel management.
• Provides appropriate and effective coaching and/or discipline. Maintains sufficient records and documentation for all disciplinary occurrences.
• Monitors procedures to ensure the safety and security of all Team Members, Guests, company materials and assets, such as but not limited to: the building and all of its components, cash, food, equipment and supplies.
• Adheres to general applicable laws, rules and regulations.

PERSONAL ATTRIBUTES and CHARACTERISTICS

• Great communication skills.  Able to present well in front of others.
• Capable of self-motivating.  Good Team-motivator.  Ability to achieve and maintain desired results by using goal setting methods.
• Maintains good, constructive problem solving capabilities.

REQUIREMENTS

• Functioning knowledge of computers including, but not limited to: common email systems (i.e. Outlook, Gmail, Yahoo-mail), Microsoft Word, Microsoft Excel
• Bi-lingual skills a plus.