Renewal Retention Associate (Collector)

Aaron's has a long legacy as an industry leader with continued growth. In business since 1955, we have grown to over 2,000 stores across North America built on a foundation of excellence, customer focus, quality products and services. Personally and professionally, we hold ourselves to high standards and an unwavering commitment to do what's right; treating every individual with respect, compassion and integrity. We are highly invested in the communities we serve through our community outreach programs, donating time, products and services locally and nationally.

As a potential Aaron's Associate, you'll share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life. You'll be a contributing team member in an environment that embraces challenge and has a strong drive to achieve. We like to set the bar high, roll up our sleeves and work together to out-perform the competition. You'll have an opportunity to work in an environment which prides itself on recognizing and rewarding top performers.

Interested in becoming a Renewal Retention Associate at Aaron's? The Renewal Retention Associate (RRA) position is a full time position in a fast paced, goal oriented, call center environment. The position requires the RRA to prioritize and manage multiple responsibilities, primarily outbound and inbound customer service and/or collection telephone calls with the primary focus being placed on excellent customer service, retention, and support. Come see why the difference is personal at Aaron's, connect with us today!

Job Duties

Contacting assigned customers regarding their charged off account(s)

Securing payment or the return of leased product(s)

Researching customer information, including skip tracing functions, and documenting the updated information in the collection software module

Communicating with Aaron's customers, store and regional management by telephone to determine the reason for overdue payment, reviewing terms of sales, service, or lease agreement(s) with the customer in the attempt to resolve nonpayment issues

Establishing and maintaining effective and cooperative working relationships with Aaron's customers, stores, and regional management for the purpose of reducing losses due to charge offs/bad debt

Perform other essential duties as assigned by management

Position Requirements

Interpersonal and communication skills combined with the ability to interface with customers and company personnel at all levels, both verbally and in writing

Interactive skills with the ability to work independently and proactively

Organizational skills including ability to prioritize and coordinate multiple projects

Must be committed to provide a high level of customer service to internal and external customers

Must display strong attention to detail

Ability to assess time and resources to meet daily multi-tasking requirements

Practice active listening while understanding the needs and objectives of the company

At least 2 years recent experience directly related to the duties and responsibilities described above

Initiative and a strong work ethic

The ability to meet new challenges with optimism and an open mind

Unwavering attention and adherence to the organization's values and principles

Able to work independently

Proficiency in standardized software applications, including MS Word, Excel, Microsoft Outlook

Minimum Education High school diploma or GED; a bachelor's degree preferred or equivalent work experience

At Aaron's, you will have access to a comprehensive benefits package that includes:

Paid time off including vacation days, sick days and holidays

Ongoing training and development

Medical, dental & vision insurance

Life insurance

Disability benefits

Employee Purchase Discounts

A drug screen and criminal background investigation are required before beginning employment at Aaron's. A job performance reference check is also required.

Aaron's is an Equal Opportunity Employer