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Customer Service Representative 1 - Full-time / Part-time
| Hours | Full-time, Part-time |
|---|---|
| Location | Orlando, FL Orlando, Florida |
About this job
Customer Service Representative needed in Orlando, FL
Integrity Staffing Solutions is currently seeking a Customer Service Representative in the Orlando area. Integrity Staffing Solutions provides comprehensive professional level staffing services on a nationwide basis and has been bringing companies and professionals together for over 12 years. At Integrity Staffing Solutions, we find the best, highest paying professional level positions within the top companies in the area. Most of the positions we identify will never be found in a newspaper or online because of the exclusive relationships we have with our clients who trust Integrity Staffing Solution's recruiting team to identify top talent to fill their critical hiring needs. Finding a top paying job at a great company is often like signing the contract of a lifetime; let us get to work for you today!
Our client offers a broad range of traditional and consumer-directed health insurance products and related services, including medical, pharmacy, dental, behavioral health, group life and disability plans, and medical management capabilities and health care management services for Medicaid plans. Their customers include employer groups, individuals, college students, part-time and hourly workers, health plans, governmental units, government-sponsored plans, labor groups and expatriates. As the first national, full-service health insurer to offer a consumer-directed health plan, our client continues to lead the way with their full line of consumer-directed health care products.
Responsibilities:
- Determines purpose of call by actively listening and interacting with callers, triages call in a professional and timely manner
- Assesses client's needs; researches and articulately communicates information regarding pertinent MHNet services and resources
- Recognizes crisis situations and evaluates for needed action to minimize risk
- Performs appropriate research in internal databases and online to identify potential providers and resources
- Enters member information into the appropriate MHNET system to initiate the case and documents comments and information thoroughly and professionally
- Receive calls transferred from counselors and provides immediate member assistance
- Quotes benefits for members and counselors
- Communicates effectively with all callers and team members
- Utilizes relevant MHNET databases to research and assist with securing member resources and/or services
- Makes outbound calls as appropriate to identify and assist with securing member resources and/or services
- Provides miscellaneous support functions including administrative support, follow up calls, and other duties as assigned
Skills:
- 1+ years' relevant experience in a call center environment
- Knowledge of insurance benefits preferred
- Must have excellent communication skills both written and verbal
Additional Details:
- Hours: Full Time
- Pay Rate: $12.27
- Employment Type: Contract
- Limited medical and dental coverage for contractors and their families available immediately
- Opportunities for professional growth.
Integrity Staffing Solutions is an Equal Opportunity Employer. All job offers are contingent upon the successful completion of a background check and drug screen.
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