CALL CENTER - TECH SUPPORT FOR MOBILE DEVICES -- FULL-TIME, GREAT PAY AND BONUSES

TECH SUPPORT FOR MOBILE DEVICES - CALL CENTER -- GREAT PAY, BONUSES AND FULL-TIME!




Experienced Customer Service and/or Technical Support Wanted! Former Retail, Hospitality, College Graduates and Wireless Employees Welcome to apply! Hurry! Interviews Scheduled This Week!

Job Description
Staffmark loves matching great people to great jobs. Join Staffmark's team and get your foot in the door with one of the area's best companies and most respected brands in the US -- Asurion!! Staffmark is accepting applications for tech savvy Customer Support / Help Desk Technicians in the Phoenix area. This job offers steady work, direct-hire/permanent opportunities and a chance to work in a fun and fast paced work environment.
Help Desk Technician / Customer Service - (PSS) Premier Support Solutions
If you're the tech-minded person who enjoys helping friends and family with their apps and gadgets, and mobile devices, you may be the ideal Customer Support / Help Desk Technician.
In this role, you'll provide what Asurion provides best: exceptional customer service and technical expertise. On the phone or via messages through our website, chat and email, you'll work one-one with customers, walking them through their tech problems and finding solutions.
The job is fun, it's challenging, and personally and professionally rewarding. Whether customers don't know what to do or they just don't have time to fix it themselves, you'll be their hero—their patient, go-to expert, helping with everything from laptops and tablets to smart phones.
We'll give you the support to help you succeed, including in-depth interactive training on the systems, applications and tools that facilitate device set up, education, and troubleshooting. If a service or feature isn't working, you'll help get it up and running. You'll also be a teacher, explaining everything from device capabilities to wireless carrier data product offerings. And when you're finished, you'll simply log each customer's data, including contact information, a statement of the problem and resolution, and a list of the tools you used.
You'll be a valued member of our team, too, providing feedback to the entire organization on what matters most to Asurion: our customers.
Our Customer Support Technicians are:

Excited to touch and explore new technology
Have an unquenchable curiosity about how personal technologies work and connect with one another
Typically the people friends and family turn to for tech solutions
Early adopters of new apps and technology
Always curious to understand the latest bugs and solutions in newly released operating systems
Personable, patient, and empathetic
Teachers who enjoy solving technical problems
Comfortable meeting and talking to people
Always willing to help





Please click on the following link to complete a brief online prescreen for this dynamic opportunity: https://interview.harqen.com/interviewnow/36343/5784



The Ideal Candidate will have:
Working knowledge or ability to learn multiple hardware platforms and operating systems, including: Windows, Android, Blackberry OS and, Apple IOS, wireless technology, wireless equipment and applications
Ability to troubleshoot reported problems on hardware, software, OS, applications and device compatibility
Strong decision making and problem solving skills
Excellent computer skills (of course)
Excellent voice and interpersonal communication skills
Ability to retain the detailed information needed to solve complex problems
Good organizational skills and the ability to multi-task
Comfort with Web-based tools and search engines
The patience to adapt to varying customer knowledge and skill levels

Please send your resume to: Terri.Sims@staffmark.com



Staffmark is committed to providing equal employment opportunity for all persons regardless of race, color, religion, sex, sexual orientation, gender identity, age, marital status, national origin, citizenship status, disability or veteran status.

• High School Diploma/GED & 1+ year of customer service experience required. • Great communication and interpersonal skills. • Available to attend six-week training on a fixed schedule that may include weekends. • Flexible to work between the hours of 6:00 a.m. to 12 a.m. including weekends and holidays with the possibility to flex up or down on hours depending on business needs. • Pass a pre-employment background check and drug screen. • Bilingual (Spanish-English) communication skills are a plus.